Cecilia Sabatini
Luxury Tourism Specialist | VVIP Hospitality Professional
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About
Detail-oriented and service-driven customer service professional with over 10 years of experience supporting high-end and international clients. Experienced in fast-paced, high-pressure environments, with strong listening and problem-solving skills and a calm, empathetic approach when handling customer interactions. Professional, discreet, and consistent, with a strong focus on delivering high-quality service and positive customer outcomes.
Experience
Superyacht Stewardess at Private & Charter Superyacht (2021-01 – Present)
Maintained high onboard standards across guest and service areas on private and charter yachts (35m–85m) worldwide. Delivered refined guest service with strong attention to detail, managed interior inventories, provided expert garment care, assisted with food presentation, and adapted efficiently to tight turnarounds and changing guest needs.
- Maintained high onboard standards across guest and service areas
- Delivered refined guest service with strong attention to detail
- Managed interior inventories
- Provided expert garment care
- Assisted with food presentation
- Adapted efficiently to tight turnarounds and changing guest needs
Apartment & Holiday Villas Manager (2021-01 – Present)
Managed multiple properties and guest bookings, ensuring a seamless experience from check-in to check-out. Delivered high-level guest service by coordinating tailored requests, including private tours and special events such as honeymoons, birthdays, and bachelorette parties, while also overseeing maintenance to ensure the highest standards.
- Managed multiple properties and guest bookings
- Ensured seamless experience from check-in to check-out
- Coordinated tailored requests
- Organized special events including honeymoons, birthdays, and bachelorette parties
- Oversaw maintenance to ensure highest standards
Marketing & Sales Manager at Luxury Travel Agency (2019 – 2020)
Organised fully customised luxury travel packages and managed end-to-end coordination with providers, agencies, and VIP clients. Delivered 24/7 support throughout trips, conducted site inspections at premium venues, and handled logistics for national and international corporate travel to ensure seamless, high-quality experiences.
- Organised fully customised luxury travel packages
- Managed end-to-end coordination with providers, agencies, and VIP clients
- Delivered 24/7 support throughout trips
- Conducted site inspections at premium venues
- Handled logistics for national and international corporate travel
Receptionist - Customer Service Agent at Scuba Diving Centre Koh Tao (2017-01 – 2019-12)
Managed tour and scuba-diving bookings and sales with a strong focus on customer service, handling enquiries, reservations, and issue resolution across multiple channels while supporting revenue growth through up-selling and cross-selling strategies.
- Managed tour and scuba-diving bookings and sales
- Handled enquiries, reservations, and issue resolution
- Supported revenue growth through up-selling and cross-selling strategies
- Strong focus on customer service
Guest Services Agent at Park Hyatt Hotel (2010-01 – 2014-12)
Handled guest enquiries, concerns, complaints, quotations, and issue resolution with a strong focus on customer care, while also managing check-ins, check-outs, and required audit procedures to ensure a smooth reception operation.
- Handled guest enquiries, concerns, and complaints
- Managed quotations and issue resolution
- Strong focus on customer care
- Managed check-ins and check-outs
- Ensured smooth reception operation
