Dèyon Rosado

Relationship-focused hospitality and operations professional with experience supporting high-profile individuals, managing luxury environments, and creating elevated client and guest experiences.

Background across executive support, hospitality operations, creative strategy, and event coordination with a strong ability to anticipate needs, manage complex logistics, and build meaningful long-term relationships. Known for discretion, emotional intelligence, adaptability, and delivering calm, thoughtful support in fast-paced environments.

Head of Operations & Strategy at One Twenty Creative Studios (2023-01 – Present)

• Leading client communications for a boutique creative studio working across sports, culture, and entertainment.
• Developing and implementing organizational strategies to ensure efficient and effective operational processes.
• Strengthening client retention and long-term partnerships by building relationships, anticipating needs, and curating tailored client experiences.
• Supporting business development through pitch preparation, relationship management, and strategic outreach.

Personal Assistant & Estate Manager at Private UHNW Family (2020-01 – 2026-12)

Provided high-level personal support within a private high-net-worth household environment.

• Managed complex calendars, scheduling, luxury travel coordination, reservations, and daily logistics with a strong attention to detail and discretion.
• Built trusted relationships with family members, guests, vendors, and external partners while maintaining confidentiality and professionalism.
• Planned and executed private dining experiences, events, and gatherings ranging from intimate dinners to 100+ attendees, ensuring seamless guest experiences and personalized service.
• Oversaw household operations including vendor coordination, property logistics, purchasing, and service management.
• Anticipated needs and resolved issues proactively in a fast-paced, constantly evolving environment.

Front Desk Agent at Mosaic & Maison 140 Highgate Hotels (2019-01 – 2020-12)

• Managed guest journeys from reservation through departure, coordinating special accommodations, guest preferences, and personalized experiences while maintaining luxury service standards.
• Collaborated with Housekeeping, Engineering, Food & Beverage, and Leadership teams to ensure seamless execution of VIP arrivals, guest preferences, and service requests.
• Maintained detailed guest profiles, reservation records, modifications, and audit procedures with exceptional accuracy, ensuring continuity of service and operational excellence.

General Manager at Joss Cuisine & Joss Bites (2014-01 – 2018-12)

• Managed day-to-day hospitality operations, ensuring exceptional guest experiences, service consistency, and efficient business performance.
• Mentored and developed team members while implementing operational best practices that strengthened accountability and service standards.
• Built strong relationships with guests, vendors, and community partners, nurturing loyalty, personalized experiences, and long-term engagement.
• Fostered a welcoming, community-driven environment that enhanced guest satisfaction, team engagement, and overall brand experience.

Bachelor of Business Administration – West Virginia University (2011-01 – 2013-12)

Bachelor of Business Administration – Western Connecticut State University (2013-01 – 2014-12)

Associates in Fine Arts – The Academy of Dramatic Arts (LA) (2014-01 – 2016-12)