Cecillia Luna

Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

CSR - Lawson Products - Chicago, Il

(2026-01)

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

Inside Sales Retention Account Manager - Lake Shore Recycles - Rosemont , Il

(2024-06 - 2025-11)

• Responded quickly to meet customer needs and resolve problems.
• Place Roll-off container orders
• Resolve billing issues
• Created streamlined processes for order entry, payment processing, shipping, and inventory tracking.
• Responded to customer and supplier inquiries about order status, changes or cancellations.

Customer Service Representative - Lake Shore Recycles - Rosemont , Il

(2023-04 - 2024-06)

• Analyzed customer data to identify potential sales opportunities.
• Negotiated contracts and agreements with clients in order to maximize profits.
• Generated new business by leveraging existing contacts, networking events, and lead generation campaigns.
• Managed a portfolio of accounts from initial contact through account closure.
• Increased sales by upselling packages or new products to existing and new customers.

Collections Manager - JS PALUCH INC - Chicago, IL

(2017-10 - 2021-03)

• Negotiate credit extensions when necessary.
• Arrange for debt repayment or establish repayment schedules
• Advise customers of necessary actions and strategies for debt repayment.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.

Collection Customer Service Representative - VanRu Credit and Collections - Des Plaines, Illinois

(2011-07 - 2014-05)

• Researched, identified and rectified special circumstances affecting delayed payment of accounts.
• Reached out to customers regarding non-sufficient funds to obtain alternative forms of payment.
• Referred accounts requiring further action to third-party agencies.