Chad Mohler

Dynamic IT leader with 20+ years of experience advancing through technical, operational, and executive roles within global Managed Services organizations. Proven track record of building high-performing engineering teams, delivering complex infrastructure and cloud projects, improving business processes, and driving client satisfaction across SMB and enterprise environments. Trusted advisor to clients and executives with deep experience in service delivery, operations management, technical escalation, and strategic planning.

Veteran of the United States Air Force with recognized excellence in communications and IT support.

Director of Service Delivery at Netrix LLC (via Ricoh USA → mindSHIFT → White Glove Technologies → Riata Technologies) (2021-01 – Present)

• Lead service delivery operations focused on process improvement, operational excellence, and executive leadership.
• Oversee teams executing IT projects including infrastructure, cloud services, and modernization.
• Drive continuous improvement initiatives enhancing service quality, profitability, and scalability.

Service Delivery Manager at Netrix LLC (via Ricoh USA → mindSHIFT → White Glove Technologies → Riata Technologies) (2014-01 – 2021-12)

• Managed engineering teams delivering IT infrastructure, server migrations, network implementations, and cloud projects (M365, Azure).
• Developed high-performing teams meeting KPIs and customer satisfaction goals.
• Improved internal processes contributing to revenue growth and operational efficiency.

Regional Operations Manager at Netrix LLC (via Ricoh USA → mindSHIFT → White Glove Technologies → Riata Technologies) (2010-01 – 2014-12)

• Managed Systems Engineer teams across the western U.S. delivering IT services to diverse clients.
• Served as senior escalation point for technical and client satisfaction issues.
• Collaborated with executive leadership on business strategy, operational efficiency, and profitability.

Senior Systems Engineer (Team Lead) at Netrix LLC (via Ricoh USA → mindSHIFT → White Glove Technologies → Riata Technologies) (2006-01 – 2010-12)

• Led complex troubleshooting of server, network, and desktop environments.
• Delivered IT projects including server/email migrations, network upgrades, and application deployments.
• Mentored engineers and guided clients on IT roadmaps and technology strategy.

Systems Engineer at Netrix LLC (via Ricoh USA → mindSHIFT → White Glove Technologies → Riata Technologies) (1999-01 – 2007-12)

• Provided onsite and remote IT support for SMB clients across desktop, network, and server operations.
• Managed deployments, troubleshooting, and infrastructure administration.
• Acted as a trusted technology consultant for long-term client planning.

IT/Communications Specialist – Strategic Air Command at United States Air Force (1994-01 – 1998-12)

• Supported mission-critical IT infrastructure at a Strategic Air Command center.
• Provided basewide end-user IT support for service members.
• Developed and taught IT onboarding courses for new personnel.
• Named Airman of the Year for the 55th Communications Squadron.
• Honorably discharged.