Shekhar Battu
Head of Global Service Delivery
Talent
San Ramon, Contra CostaMember since May 23, 2025
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About
Strategic and results-oriented IT Service Delivery Executive with 20+ years of leadership in global consulting, managed services, enterprise application delivery, and digital transformation. Adept at leading high-performing global teams, optimizing operations, and delivering service excellence across diverse industries including finance, telecom, technology, retail, and real estate. Proven track record in account growth, revenue expansion, and operational efficiency, with a passion for client success and innovation.
Experience
- Service Delivery & Operations Management
- Client Relationship Management & Retention
- Strategic Planning & Performance Optimization
- Financial Management, Budgeting & Cost Control
- Compliance & Regulatory Adherence
- Process Improvement & Lean Methodologies
- Leadership & Talent Development
- Cross-Functional Collaboration
- KPI/ SLA Reporting & Root Cause Analysis
- Technology Adoption & Change Leadership
Education
MS Computer Science, Oklahoma State University
