Chantel Bartges

Dynamic automotive professional with more than 15 years of success in Business Development Center (BDC) leadership, internet sales, customer experience, CRM management, digital marketing, and dealership operations. Recognized for developing high-performing sales processes, mentoring teams, increasing lead conversion, and strengthening dealership profitability through exceptional customer engagement and operational excellence.

Used Car Internet Manager at Tomball Ford (2011-01 – 2026)

• Directed internet sales operations for the used vehicle department from lead generation through delivery.
• Managed CRM processes, lead distribution, appointment scheduling, and customer follow-up.
• Trained and mentored BDC and Internet Sales staff on lead handling, phone skills, and customer communication.
• Partnered with management to improve sales processes, customer satisfaction, and operational efficiency.
• Worked with website and digital marketing vendors to maximize online visibility and lead generation.
• Oversaw inventory merchandising, pricing presentation, and website content.
• Represented the dealership in television commercials, magazine advertisements, promotional campaigns, and community events.
• Consistently recognized as a top-performing automotive sales professional.
• Founded and grew an automotive lifestyle brand through branding, e-commerce, and social media marketing.
• Managed vendor relationships, online sales, customer service, and promotional campaigns.

Internet Sales Consultant at Joe Myers Ford (2008 – 2011-01)

• Built a reputation for exceptional customer service and consistent internet sales performance.
• Managed internet leads, appointment setting, CRM follow-up, and repeat customer relationships.
• Completed Ford training while developing expertise in automotive internet sales.

Veterinary Science – Bel-Rea Institute of Animal Technology

– Mayde Creek High School