K S

Results-driven and detail-oriented professional with extensive experience in remote call center operations, healthcare insurance services, and team management. Demonstrated expertise in handling inbound and outbound calls, customer service, insurance enrollment, and employee supervision. Proficient in data organization, administrative support, and communication, with advanced skills in Excel, Word, and email correspondence.

Experienced in managing operations within a cleaning company, ensuring efficiency and overseeing staff performance. Certified in medical office skills, including medical terminology and office administration, with a strong interest in pursuing a healthcare career. Multitasking in dynamic environments while consistently delivering high-quality service.

Willing to relocate: Anywhere

BDC Sales Representative - Tasca Automotive Group - Woonsocket, RI

(2024-12)

• Handle a high volume of inbound and outbound calls in a fast-paced automotive sales environment.
• Contact and follow up with prospective customers and dealership leads to generate sales opportunities.
• Schedule, confirm, and manage customer appointments for vehicle sales and service visits.
• Build rapport with customers through professional, engaging, and solution-focused communication.
• Maintain accurate customer information, lead activity, and appointment details using CRM systems.
• Conduct timely follow-up with customers to encourage appointment attendance and increase sales opportunities.
• Work toward individual and team performance goals in a commission-based sales environment.
• Earn commission based on qualified appointments, customer engagement, and successful sales conversions.
• Manage multiple customer interactions and follow-up tasks while maintaining professionalism and attention to detail.

Remote Call Center Representative - Automated Health Systems - Providence, RI

(2023-07 - 2024-03)

• Handled health insurance inquiries for HealthSource RI, assisting customers with building and maintaining insurance plans.
• Managed inbound and outbound calls, transferred calls efficiently, and provided accurate information regarding healthcare options.
• Assisted customers with health insurance enrollment and troubleshooting.
• Maintained accuracy in call documentation and client records.
• Worked in a fast-paced environment, ensuring customer needs were met promptly.

Remote Coordinator - Tier One Relocation, LLC - Kingston, RI

(2022-12 - 2023-06)

Department of Defense Contract

• Managed military relocation services for Army and Marine personnel, coordinating moves between bases nationally and internationally.
• Provided customer service and problem resolution for military personnel relocating.
• Managed scheduling and documentation using Excel and internal databases.
• Handled high call volumes, ensuring smooth communication between clients and moving companies.

Administrative Assistant - Tazinho Cleaning - Massachusetts

(2016-12 - 2022-07)

Per Diem

• Supervised employees, delegated tasks, and ensured all cleaning projects were completed efficiently and to a high standard.
• Managed a team of employees, ensuring responsibilities were met.
• Scheduled assignments, monitored performance, and provided feedback.
• Maintained strong customer relationships and quality service standards.
• Daily Operations for staff employees
• Covid-19 protocols certified/ Masks required
• Insured safety of all clients
• Utilized the chain of command during emergencies including dialing 911 if necessary
• Maintained and developed referrals for cleaning business
• Provided rules and regulations for the proper Assessments
• Training future employees professional
• Massachusetts and Rhode Island Contracts
• Residential homes/apartments
• Business offices/banks/ small local business
• Interior design/moving in & out/weekly/monthly
• Quality control and insured that customer is safe at all times throughout completion of maintenance in each appropriate services

Personal Care Assistant/HHA - Stavros Center For Independent Living - Amherst, MA

(2018-11 - 2021-04)

• Provided compassionate daily support to patients, assisting with mobility, bathing, dressing, and meals.
• Administer medications on schedule while monitoring physical and mental health conditions.
• Assist with physical therapy exercises and maintain accurate records of patient progress.
• Perform household tasks such as cooking, cleaning, and laundry to ensure a comfortable living environment.
• Respond swiftly to emergencies, ensuring patient safety and well-being.
• Provided supervision of the location at all times
• Decision making skills clients calls in determining support as needed

Customer Service - Bed Bath & Beyond - Stoughton, MA

(2015-04 - 2018-01)

• Delivered exceptional customer service by assisting with product inquiries, purchases, and returns.
• Managed billing inquiries, refunds, replacements, and order processing.
• Conducted inventory checks, restocked merchandise, and ensured an organized sales floor.
• Built relationships with customers, enhancing overall shopping experiences.
• Handled transactions efficiently, following company policies and security guidelines.
• Provided excellent customer service and fulfilled all responsibilities for each department
• In charge of inventory making sure items weren't running low by ordering supplies
• Making sure shelves were always stocked.
• Handles all merchandising inventory control
• Manage Cash control, Prepare daily sales
• Promotional strategies to develop sales
• Trained employees to develop special promotions and events as they greeted customers

Customer Service/Pharmacy Technician - Eaton Apothecary Pharmacy - Brockton, MA

(2011-10 - 2014-01)

• Processed prescription orders, verified patient medical histories, and managed insurance claims.
• Assisted pharmacists in dispensing medications and conducting inventory audits.
• Provided quality customer service, answering patient inquiries and ensuring accurate prescription fulfillment.
• Register new patients and update all and any patient information
• Collecting copays
• Manage deposits and completing daily reports
• Verifying insurance/requests prior authorizations
• Translated in Cape Verdean Creole minor Spanish over phone or in person.
• Protect patients confidentially by practicing HIPPA.

Associates Degree - Hospitality - Johnson & Wales University (2009-09 - 2013-05)

High school diploma - Brockton High School (2005-09 - 2009-06)