Melinda Guerue

Versatile customer service and security professional with experience generating qualified sales appointments, managing CRM records, and maintaining positive customer relationships. Skilled in surveillance monitoring, access control, incident documentation, conflict resolution, and emergency response. Demonstrated ability to prioritize tasks, support team operations, and deliver professional service in fast-paced environments.

Work Authorization: Yes, I am authorized to work in the U.S.

BDC Sales Representative at Hollywood Chrysler Jeep (2025-04 – Present)

• Managed inbound and outbound customer communications through phone, email, text, and CRM platforms to generate qualified sales appointments.
• Built rapport with prospective customers, identified needs, and matched them with appropriate products or services to support informed purchasing decisions.
• Scheduled and confirmed appointments for sales teams while maintaining high customer satisfaction standards throughout the engagement process.
• Followed up with internet leads, previous customers, and unsold prospects to increase conversion rates and strengthen customer retention.
• Maintained accurate customer records and activity logs within CRM systems, supporting organized lead tracking and timely follow-up.
• Collaborated with sales managers and team members to meet monthly sales and appointment goals through coordinated lead management.
• Handled customer inquiries professionally, resolved concerns, and ensured a positive customer experience throughout the sales process.
• Consistently met or exceeded KPIs related to call volume, lead response time, appointment setting, and sales conversions.

Public Safety Aide at Seminole Tribe of Florida (2025-03 – 2025-08)

• Patrolled assigned areas to ensure the safety and security of premises through consistent observation and active presence.
• Monitored surveillance cameras and alarm systems, promptly responding to suspicious activity or emergencies to support timely incident management.
• Maintained accurate logs of incidents, accidents, and daily activities, providing clear documentation for operational and investigative needs.
• Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required.
• Implemented access control measures by verifying identification credentials of individuals entering restricted areas and maintaining site security.
• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed.
• Detected potential security vulnerabilities through routine inspections and recommended appropriate preventive measures to reduce risk exposure.
• Developed strong relationships with local law enforcement agencies, facilitating quick response times during critical incidents.
• Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals and maintaining a safe environment.
• Served as a key point of contact for building management regarding security-related matters, supporting clear communication and coordinated responses.
• Collaborated with the facilities team to ensure proper functioning of security systems, such as access control and surveillance cameras.

Student Volunteer at flamingo gardens (2024-02 – 2024-04)

• Maintained cleanliness and organization of the concession stand area to ensure a safe and pleasant environment for customers.
• Assisted in inventory management by monitoring stock levels of food products and supplies to support uninterrupted event operations.
• Managed busy periods effectively by prioritizing tasks and maintaining a fast-paced workflow during high-demand service periods.
• Followed all health and safety guidelines to ensure the proper handling of food items and support safe customer service.
• Collaborated with team members to ensure smooth operations during events or busy periods through coordinated task execution.
• Maintained knowledge of menu offerings to provide accurate information to customers regarding ingredients or allergens in products sold at the concession stand.
• Assisted in the preparation of the concession stand before events, including setting up equipment, arranging displays, and organizing inventory.
• Efficiently managed high-volume crowds during peak hours while maintaining quality service standards and professional customer interactions.
• Handled customer inquiries about pricing options or special deals available at the concession stand with professionalism and courtesy.

High school diploma or GED – Hollywood Hills High School (2021-10 – 2024-06)