Chardonnae Taylor

Credit-focused auto finance professional with 4+ years of experience in lease servicing, late-stage delinquency, repossession, charge-off, and recovery. Experienced in researching non-routine account issues, assessing risk, resolving escalations, coordinating recovery partners, and applying policies and procedures to make sound business decisions. Strong background in high-volume operations, service-level performance, reporting, trend identification, customer service, and cross-functional communication.

Commercial Servicing Representative II at GM FINANCIAL (2022-05 – Present)

Manage high-volume late-stage delinquent commercial auto finance and lease accounts, prioritizing complex issues and competing demands while meeting service-level expectations.

• Research and resolve non-routine account issues, including repossession reassignments, account disposition matters, escalations, and other operational exceptions requiring judgment and analysis.
• Coordinate with repossession companies and recovery vendors to resolve operational issues, support service execution, and address performance gaps.
• Evaluate account circumstances, identify risks and root causes, and determine appropriate actions using established policies, procedures, and business guidelines.
• Manage accounts through repossession, charge-off, and recovery, maintaining accurate documentation and timely follow-up.
• Partner with internal teams and management to resolve escalated customer and account issues, communicate recurring trends, and support timely resolution.
• Use account information, reporting, and trend analysis to identify gaps, support performance discussions, and contribute to workflow or process improvements.
• Provide professional customer service while handling sensitive and complex account matters and maintaining strong written and verbal communication.
• Work independently with limited day-to-day supervision while managing multiple priorities, deadlines, and operational requirements.
• Work closely with recovery agencies to report updated information obtained through skip tracing efforts in attempts to recover collateral before account charge off date.

Correctional Officer at DALLAS COUNTY SHERIFF'S OFFICE (2013-11 – 2021-09)

• Managed high-pressure situations requiring sound judgment, timely decisions, strong communication, and strict adherence to policies and procedures.
• Prepared detailed reports and maintained accurate documentation involving incidents, investigations, and daily operations.
• Handled confidential information professionally and communicated effectively with staff, supervisors, and multiple stakeholders.
• Worked independently and collaboratively while managing competing priorities and maintaining accountability.

High School Diploma – Lancaster High School (2011)