Deanna Behr
Member Service Representative II
Talent
MenomonieMember since November 5, 2026
Microsoft suiteOutlookMicrosoft authenticatorCompliance with HIPPA regulationsMultitaskWork under pressure and tight deadlinesPrioritizeSelf-guided agendaConflict resolutionTechnical and professional writingWork independently or as a team
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Microsoft suiteOutlookMicrosoft authenticatorCompliance with HIPPA regulationsMultitask
About
Provide account balances and deposit information to Members Assist with opening new account memberships Maintain the accuracy of the cash vault for the Branch
Experience
Member Service Representative II - Valley Communities Credit Union
(2022-08)
- Provide account balances and deposit information to Members
- Assist with opening new account memberships
- Maintain the accuracy of the cash vault for the Branch
- Balance the ATM Daily and perform the weekly refill of the ATM
- Assist associates with questions on transactions
- Accurately balance my cash drawer daily
- Assist members in opening IRA accounts or Share CD’s
- Order Cash for the Branch weekly
- Assist the loan officers with booking loans as well as completing second checks on the loans
- Assist in Training the new Associates in the Branch
- Process monthly RMD’s for all the members
- Very flexible, willing to help the branch whenever needed to cover or switch shifts with fellow associates
Customer Service Representative - WPS Health Solutions
(2017-04 - 2022-06)
- Provide claims status and plan benefits for Veterans /Education on benefits of plans - Active listening for accurate information
- Meet and exceed daily productivity goals including high call volume
- Applied problem-solving skills to resolve customer inquiries and disputes - Answered approximately 200 incoming calls daily utilizing a courteous and professional hammer to collect information and identify customer needs
- Provide administrative support by handling inbound calls and completing data entry functions, maintaining complex databases and exceptional communication skills
Customer Service Representative - United Health Care
(2015-03 - 2017-04)
- Provide administrative support by handling inbound calls and completing data entry functions, while maintaining complex databases
- Processed claims
- Adjustment of claims
- Provide claims status and plan benefits
Customer Service Representative - Altria
(2014-05 - 2015-03)
- Kept up with inventory and made orders as necessary
- Updated monthly payments from retailers
Deli Manager - Walmart
(2003-06 - 2014-05)
- Managed two departments as well as their schedules
- Ordered merchandise, stocked sales floors, and had accurate product counts
- Assisted in training new employees
- Served as the primary liaison between customers and employees, utilizing best judgment in tandem with corporate standards to mitigate conflicts that arose
- Kept the visual design standards ensuring a corporate- sanctioned design execution of the store
Education
Mosinee High School
Skills
Member Service Representative II
