Mindy Guereca
Patient Service Representative
Talent
Fort WorthMember since May 20, 2026
ProfessionalismDependableProblem-solving
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ProfessionalismDependableProblem-solving
About
Dependable and experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and committed to delivering patient care and enhancing team performance.
Experience
Patient Service Representative at Wellmed at Burelson (2013-08 – 2026-03)
- Managed patient scheduling and appointment confirmations.
- Verified insurance eligibility and coverage for patients.
- Handled patient concerns with professionalism and empathy.
- Maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographics and insurance information data into EMR.
- Took copayments, balanced deposits and credit card payments each day.
- Order supplies for the office.
- Trained new staff, providing support, and improving team performance.
- I was a Lead PSR from 2020 - 2026
Education
Medical Assistant – ATI Trade School
High School Diploma – Arlington Heights High School
Skills
Patient Service Representative
