Charis Washington

Hospitality and administrative professional with 6+ years of experience delivering exceptional customer service across banking, front desk, and high-volume guest service environments. Recognized for creating welcoming guest experiences, managing competing priorities with accuracy, and building trust through professionalism, empathy, and strong communication. Brings a polished customer-first approach well suited for luxury hospitality, concierge, and front office roles.

Guest Services Associate (PHC) at Lou Malnati's (2025-12 – Present)

• Manage 50+ guest phone orders, payment transactions, and service requests each shift while maintaining speed and accuracy.
• Serve as a trusted point of contact by resolving guest concerns, communicating wait times, and delivering a welcoming experience.
• Coordinate communication between guests, kitchen staff, and managers to support efficient front-of-house operations.
• Maintain composure and professionalism during high-volume service periods.

Relationship Banker / Teller at Bank of America (2023-08 – 2025-03)

• Handled 50+ daily financial transactions while maintaining strict compliance, confidentiality, and accuracy.
• Developed trusted client relationships through consultative service and personalized financial support.
• Resolved complex account concerns with professionalism while balancing multiple priorities.
• Consistently met quality and performance expectations within a structured corporate environment.

Front Desk Coordinator at By The Hand Club For Kids (2023-03 – 2023-05)

• Welcomed 100+ daily visitors, families, and staff while creating a professional first impression.
• Managed attendance records, scheduling, and internal communications.
• Provided administrative support and coordinated front office activities and special events.

Customer Service Representative at Bank of America (2019-02 – 2022-10)

• Assisted customers through phone and digital channels with account servicing, fraud concerns, and payment inquiries.
• Resolved complex issues while maintaining high customer satisfaction and regulatory compliance.
• Documented customer interactions accurately and trained new team members on service standards.

Professional Training Program in Business professionalism, technical support, customer service, and corporate communication – Year Up Chicago

High School Diploma – CICS ChicagoQuest