Charis Washington
Hospitality and administrative professional with 6+ years of experience
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About
Hospitality and administrative professional with 6+ years of experience delivering exceptional customer service across banking, front desk, and high-volume guest service environments. Recognized for creating welcoming guest experiences, managing competing priorities with accuracy, and building trust through professionalism, empathy, and strong communication. Brings a polished customer-first approach well suited for luxury hospitality, concierge, and front office roles.
Experience
Guest Services Associate (PHC) at Lou Malnati's (2025-12 – Present)
- Manage 50+ guest phone orders, payment transactions, and service requests each shift while maintaining speed and accuracy.
- Serve as a trusted point of contact by resolving guest concerns, communicating wait times, and delivering a welcoming experience.
- Coordinate communication between guests, kitchen staff, and managers to support efficient front-of-house operations.
- Maintain composure and professionalism during high-volume service periods.
Relationship Banker / Teller at Bank of America (2023-08 – 2025-03)
- Handled 50+ daily financial transactions while maintaining strict compliance, confidentiality, and accuracy.
- Developed trusted client relationships through consultative service and personalized financial support.
- Resolved complex account concerns with professionalism while balancing multiple priorities.
- Consistently met quality and performance expectations within a structured corporate environment.
Front Desk Coordinator at By The Hand Club For Kids (2023-03 – 2023-05)
- Welcomed 100+ daily visitors, families, and staff while creating a professional first impression.
- Managed attendance records, scheduling, and internal communications.
- Provided administrative support and coordinated front office activities and special events.
Customer Service Representative at Bank of America (2019-02 – 2022-10)
- Assisted customers through phone and digital channels with account servicing, fraud concerns, and payment inquiries.
- Resolved complex issues while maintaining high customer satisfaction and regulatory compliance.
- Documented customer interactions accurately and trained new team members on service standards.
Education
Professional Training Program in Business professionalism, technical support, customer service, and corporate communication – Year Up Chicago
High School Diploma – CICS ChicagoQuest
