Charles Jay

Experienced Quality Assurance Technician with a strong background in inspecting, testing, and documenting medical device components. Proficient in quality improvement initiatives, cross-functional collaboration, and regulatory compliance. Skilled in maintaining nonconformance items and documentation filing systems, seeking to transition into a Quality Assurance Auditor role.

Quality Technician II at Smith & Nephew Inc. (2024-08 – 2025-03)

Inspected incoming medical device components and performed image/function testing on endoscopic optical equipment.

• Performed quality inspections on incoming materials and supported internal/external audits.
• Reviewed and updated quality control procedures to ensure compliance with regulatory standards.
• Generated reports and documentation for quality tracking and improvement.
• Trained and mentored junior technicians while collaborating with cross-functional teams on quality issues.

Quality System Specialist III at The Boeing Company (2018-02 – 2023-09)

• Performed Quality Receiving Inspection and managed a nonconformance 'grief cage' with detailed documentation filing system.
• Transitioned into surveillance audits, supporting internal audit processes and compliance reviews.
• Developed and implemented quality procedures and work instructions to meet QMS standards.
• Provided training on quality system requirements and industry best practices.
• Conducted root cause analysis, corrective/preventive actions, and supported continuous improvement initiatives.

Quality Inspector II at Smith & Nephew Inc. (2000-06 – 2018-01)

• Conducted inspections of medical devices and components to ensure compliance with quality standards.
• Utilized precision measurement tools and maintained accurate inspection records.
• Collaborated with production teams to identify and resolve quality issues while improving processes.
• Contributed to continuous improvement and compliance with regulatory requirements.
• Provided mentorship to peers and supported cross-departmental quality initiatives.

Clean Room Technician at Seagate Technology (1988-11 – 2000-06)

• Built and tested multiple models of disk drives, including Barracuda drives, in a clean room environment.
• Supported international production line setup in Bangkok and Singapore as a transfer technician.
• Followed strict clean room, safety, and quality protocols to ensure product compliance.

Certificate in Six Sigma – Boeing Quality College

Certificate in Electronic Assembly – Canadian Valley Vo-Tech

Advanced Individual Training (AIT) in Unit Supply Specialist – U.S. Army