Wynter Sims
Donor Center Technician II
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About
Detail-oriented and compassionate professional with a Master of Science in Sport and Performance Psychology (2026) and a strong background in healthcare coordination, billing, and client support. Experienced in managing administrative processes, maintaining accurate documentation, and communicating effectively with clients, patients, and interdisciplinary teams. Proven ability to multitask in fast-paced environments while delivering high-quality service and ensuring compliance with organizational standards.
Experience
Donor Center Technician II - Biomat
(2020-01)
- Screen donors and determine eligibility in compliance with safety and regulatory standards
- Perform plasma collection procedures, ensuring donor safety and comfort
- Operate and maintain plasmapheresis equipment
- Train and mentor new hires on procedures and safety protocols
- Accurately label, track, and document biological samples
Billing Specialist Lead - Palco Inc.
(2020-01 - 2026-01)
- Resolved billing discrepancies to maintain accurate financial records
- Managed 20+ client accounts weekly addressing eligibility and authorization issues
- Assisted clients with payment plans and account restructuring
- Submitted complex appeals to ensure reimbursement
- Collaborated with internal teams to improve workflow efficiency
Data Entry Specialist - Palco Inc.
(2019-01 - 2020-01)
- Maintained payroll and financial data with high accuracy
- Processed timesheets, mileage, and vendor payments efficiently
Patient Care Coordinator - HearingLife
(2018-01 - 2019-01)
- Scheduled appointments and managed daily office operations
- Assisted patients with hearing aid support and maintenance
- Maintained organized patient records
Community Skills Trainer - Independent Living Services
(2017-01 - 2018-01)
- Supported individuals with developmental disabilities in daily living tasks
- Promoted independence and community integration
Student Intern - Baptist Health
(2017-01 - 2018-01)
- Assisted with youth health programs and led group activities
- Tracked patient progress and supported exercise planning
Education
Master of Science - Sport and Performance Psychology - University of Western States (2026-03)
Bachelor of Arts - Psychology - University of Arkansas (2022-05)
Bachelor of Science - Exercise Science - University of Central Arkansas (2018-05)
