Charonda Jefferson

Bookkeeping , organizing files for small business owners. Buyer of supplies, retail etc if needed, keeping accurate records. Preparation for tax filing etc. I am not a tax preparer , providing assistance to save more time as a business owner to handle day to day operations.

Part owner of custom promotional items , buyer , ordering for companies needing tshirts, cups, merch etc.

Professional Experience Summary

• Municipal Billing & Records Management (5+ years)
• Ensured accuracy, confidentiality, and compliance in high-volume billing environments.
• Specialized in customer service, data integrity, and workflow design.
• Entrepreneurship & Digital Services
• Founded and operated digital organizing and scanning services, helping clients transform chaos into clarity.
• Currently building a remote closing business, blending organizational expertise with client communication.
• Customer Service & Career Pivoting
• Actively applying for roles like UniFirst customer service, leveraging empathetic communication and problem-solving skills.
• Exploring flexible career paths in mortgage sales, franchise consulting, and digital business building.
• Technical & DIY Problem-Solving
• Hands-on troubleshooting for car repairs and home projects, always seeking cost-effective solutions.
• Learning technical concepts like Git username management and version control to expand digital skill sets.

Education & Learning Highlights

• Professional Development through Municipal Work
• Gained deep expertise in billing systems, compliance, and records management through hands-on training and continuous learning in municipal government roles.
• Built strong foundations in customer service, documentation accuracy, and workflow design.
• Entrepreneurial & Self-Directed Learning
• Taught yourself digital organizing, scanning services, and remote closing processes, applying structured problem-solving to real-world business building.
• Actively learning technical skills like Git username management and version control to expand digital literacy.
• Applied Training & Certifications (Informal/On-the-Job)
• Developed mastery in public records navigation, client communication, and tech troubleshooting through practical experience rather than formal classroom settings.
• Continuous focus on sales psychology, franchise consulting, and mortgage sales knowledge to support career transitions.