Chelsea Squyres
Customer-focused sales and client experience professional
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About
Customer-focused sales and client experience professional with 15+ years of success delivering exceptional remote service through phone, chat, and email. Recognized for providing white-glove customer care, building long-term relationships, identifying customer needs, and recommending products and services that create meaningful experiences. Skilled at consultative selling, appointment support, CRM systems, multitasking across multiple applications, and collaborating with cross-functional teams.
Passionate about creating memorable shopping experiences while consistently delivering outstanding customer satisfaction.
Experience
Customer Support Representative - CorpNet - Remote
(2024-02 - 2025-03)
- Delivered concierge-level ('white glove') customer service through phone, email, and live chat.
- Built lasting client relationships by understanding customer goals and providing personalized solutions.
- Guided customers through products and services while recommending solutions based on individual needs.
- Collaborated with sales and technical teams to create a seamless customer experience.
- Maintained detailed CRM documentation and completed timely follow-up to ensure customer satisfaction.
- Resolved customer concerns professionally while balancing quality, efficiency, and empathy.
Customer Support Manager - DeliveryBizPro
(2010-07 - 2020-09)
- Managed customer support operations while maintaining exceptional service standards.
- Strengthened customer loyalty through proactive follow-up and relationship building.
- Handled escalated customer situations with professionalism and solution-focused communication.
- Coached team members on delivering personalized customer experiences.
- Worked across departments to resolve issues quickly and efficiently.
Customer Service Associate - PressOne
(2009-01 - 2010-07)
- Provided outstanding customer support in a fast-paced contact center.
- Recommended products and services based on customer needs.
- Assisted customers with orders, billing, and account questions.
- Partnered with sales teams to identify upselling opportunities.
Education
High School Diploma - Montgomery High School
