Medical Records Technician (medical Records Tech) - Molina HealthCare - REMOTE
(2025-08 - 2026-05)
- Contacted provider offices by phone, fax, mail, EMR to collect medical records, improving retrieval timeliness with measurable results.
- Uploaded provider medical records into the HEDIS application accurately, ensuring data integrity for quality measurement and reporting.
- Coordinated annual HEDIS and related audits by organizing provider outreach, pursuit, collection and database uploads to support audit readiness.
- Provided project support to leadership by tracking, identifying and securing required medical records across teams to meet project deadlines.
- Collaborated with vendors on medical record collection processes to streamline workflows and reduce turnaround time.
- Assisted development and coordination of core health services reports to ensure regulatory compliance and timely delivery.
- Supported creation of quality improvement audit processes and tools to standardize performance reviews and reporting cadence.
- Designed and managed data review workflows to validate health services report accuracy and maintain data integrity.
- Reported quality monitoring outcomes to management to inform operational decisions and corrective actions.
- Managed databases, policies, and procedures for assigned areas to streamline recordkeeping and access controls.
- Coordinated committee activities and meeting deliverables for assigned areas to support cross-team quality initiatives.
- Processed medical record requests promptly and accurately, producing measurable reductions in turnaround time.
- Enforced access controls and verified releases met HIPAA and facility policies to protect patient privacy.
- Maintained confidentiality of protected health information through strict record handling procedures and audit-ready documentation.
- Organized patient charts by consolidating paper and electronic records and standardizing file order for faster retrieval.
Quality Improvement Specialist - Superior Health Plan - REMOTE
(2024-06 - 2025-05)
- Assisted development and coordination of core health services reports to ensure regulatory compliance and timely delivery.
- Supported creation of quality improvement audit processes and tools to standardize performance reviews and reporting cadence.
- Designed and managed data review workflows to validate health services report accuracy and maintain data integrity.
- Reported quality monitoring outcomes to management to inform operational decisions and corrective actions.
- Managed databases, policies, and procedures for assigned areas to streamline recordkeeping and access controls.
- Coordinated committee activities and meeting deliverables for assigned areas to support cross-team quality initiatives.
ROI Medical Records Specialist (release of Information Medical Records Specialist) - CIOX Health - REMOTE
(2024-01 - 2024-06)
- Processed medical record requests promptly and accurately, producing measurable reductions in turnaround time.
- Enforced access controls and verified releases met HIPAA and facility policies to protect patient privacy.
- Maintained confidentiality of protected health information through strict record-handling procedures and audit-ready documentation.
- Organized patient charts by consolidating paper and electronic records and standardizing file order for faster retrieval.
Retention Specialist - Spectrum - FLORIDA
(2022-10 - 2023-03)
- Improved customer retention by resolving inbound and outbound account issues while presenting targeted bundle options to reduce monthly costs.
- Managed high-volume calls and multiple systems to maintain service continuity and retain subscribers.
- Achieved sales of internet and phone packages through consultative calls, producing measurable revenue impact.
- Balanced multitasking across screens and platforms to expedite call resolution and improve response efficiency.
- Followed company and facility software standards and code of conduct to ensure consistent, compliant record processing.
ROI Medical Records Specialist (release of Information Medical Records Specialist) - Humana - TAMPA-FL
(2015-12 - 2017-09)
Reason for leaving company: Relocated from Florida to Texas. Evacuated hurricane Irma.
- Traveled to provider offices to collect medical records, improving retrieval timeliness and access for coding teams.
- Scanned and uploaded records into secure databases to ensure accurate availability for coding reviews.
- Collaborated with physician offices via phone, email, and in-person visits to meet documentation deadlines and reduce follow-ups.
- Followed HIPAA and CarePlus confidentiality standards to protect member information and maintain compliance.
- Scheduled and managed appointments efficiently to meet production goals and maintain workflow continuity.
- Accessed multiple EMR systems to retrieve records and support thorough chart compilation.
- Assisted with administrative projects and phone support to resolve issues and maintain team productivity.
- Transitioned from role to pursue an associate's degree in medical billing and coding while maintaining professional service delivery.
