Chirag

Results-driven Business Analyst with 8+ years of experience bridging business needs and technology solutions across CRM, POS, ERP and eCommerce platforms. Skilled in requirement gathering, stakeholder communication, process analysis and translating business needs into scalable technical solutions. Proven ability to improve workflows, enhance delivery efficiency and drive successful project outcomes through structured documentation and cross-functional collaboration.

Business Analyst (Client Solutions & Pre-Sales) at Bridgecode Technologies LLP (2016-01 – Present)

As a Business Analyst at Bridgecode Technologies LLP, I played a key role in identifying business needs and translating them into effective technology solutions. I contributed to the analysis and delivery of projects including a POS system, CRM, account management tools, a booking platform, a real estate website, and an e-commerce platform. By closely engaging with stakeholders and understanding their requirements, I ensured strong alignment between business objectives and technical solutions, resulting in high client satisfaction and long-term relationships.

My structured approach to requirement gathering, stakeholder communication, and solution design contributed to a boost in team productivity and consistent project success, while the creation of detailed functional documentation and requirement specifications improved operational efficiency and stakeholder confidence.

• Gathered and analyzed business requirements from clients across healthcare, retail, manufacturing, and technology sectors etc.
• Created detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) to ensure clarity and alignment.
• Acted as a bridge between stakeholders and technical teams, ensuring accurate translation of business needs into technical solutions.
• Conducted gap analysis to identify process inefficiencies and recommend optimized solutions.
• Designed workflows, feature breakdowns and user journeys for applications including CRM, POS and eCommerce platforms.
• Collaborated with development and QA teams to validate requirements and ensure high-quality deliverables.
• Participated in User Acceptance Testing (UAT) and ensured alignment with client expectations before deployment.
• Managed change requests, scope updates and requirement refinements throughout the project lifecycle.
• Conducted client workshops, demos and solution walkthroughs to gather feedback and refine requirements.
• Improved project delivery efficiency by 25% through structured documentation and better stakeholder alignment.
• Reduced rework and requirement ambiguity by implementing clear documentation and communication practices.
• Worked closely with C-level stakeholders (CEOs, CTOs) to define business goals and align solutions accordingly.
• Maintained CRM systems to track requirements, project progress and stakeholder communication.

Master of Computer Application in Computer Application – Gujarat Technological University (2016)

Bachelor of Commerce in Commerce – Gujarat University (2013)