Chloe Cunningham

Dynamic and versatile Operations Manager with over 8 years of leadership and customer service experience driving daily operations across high-volume cafes, retail spaces, and bookstores. Proven track record of managing inventory logistics, spearheading brand marketing initiatives, and leading teams of up to 24 employees to deliver exceptional service and maximize profitability. Adept at vendor negotiations, project management, and cultivating collaborative work environments that elevate both community engagement and team performance.

Assistant Manager at NORA Cafe and NORA Bookstore (2022-01 – 2025-08)

• Directed and scheduled a rotating staff of 12 to 24 employees across multiple locations, fostering a highly collaborative and high-performing team culture.
• Managed end-to-end inventory control, procurement, and vendor negotiations to significantly optimize stock levels and reduce store overhead costs.
• Coordinated full-scale location remodeling projects, managing timelines and logistics to enhance store aesthetics and functionality with minimal operational downtime.
• Spearheaded localized marketing initiatives and brand design to boost daily foot traffic, increase sales, and elevate the business's community presence.
• Analyzed customer and market trends to design and launch innovative menu concepts, driving new, profitable revenue streams.

Shift Manager / Barista / Bartender at BREW Coffee Bar, People's Coffee, & Sir Walter Coffee (2017-06 – 2022-01)

Promoted to Shift Manager in June 2019 following demonstrated operational leadership excellence.

• Oversaw daily floor operations during high-volume hours, delegating tasks to baristas to optimize workflow efficiency and service speed.
• Executed strict opening and closing procedures, including daily till reconciliations, secure cash deposits, and accurate daily sales tracking.
• On-boarded and mentored new team members on point-of-sale (POS) systems, espresso preparation, craft cocktail recipes, and health department compliance.
• Resolved customer inquiries and de-escalated issues swiftly, cultivating strong community rapport and driving repeat business.
• Monitored food safety standards, maintained meticulous workspace cleanliness, and ensured 100% compliance with local health regulations.

Habilitation Technician / Caregiver at Pathways for People (2017-08 – 2020-01)

• Successfully implemented personalized habilitation plans for adults with autism and youth with physical disabilities, safely fostering independence and daily living goals.
• Recorded daily behavioral observations, progress metrics, and medication administration with an impeccable 100% compliance rate during state documentation audits.
• Structured and facilitated safe community outings to encourage social engagement, build client interpersonal skills, and provide dedicated advocacy.

Catering Manager at Chipotle (2016-08 – 2017-07)

• Coordinated, prepared, and executed high-volume catering orders under tight timelines, guaranteeing exact order accuracy and client satisfaction.
• Maintained strict food safety protocols and streamlined large-scale food preparation processes during peak business hours.

Bachelor of Science in Biology – Appalachian State University

Associate in Arts in Entomology – Wake Technical Community College

High School Diploma – Overhills High School