Chloe Rossiter
Relief Supervisor (dual role)
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About
I am a motivated individual who has excellent communication, I have a range of practical skills and I am able to pick up new skills with ease. I am adaptable, flexible and willing to undertake training where required. I am a patient and empathetic person who is always looking to help individuals where appropriate. I have an outgoing personality and I am always looking to learn new skills.
Experience
Relief Supervisor (dual role) - Admiral Casino - Gravesend
(2023-08 - 2025-01)
- Built good rapport with customers to ensure we had a consistent flow of loyal customers
- Was responsible for large amounts of money
- Met weekly targets
- Took phone calls, dealt with queries and complaints
- Advised customers
Customer Service Assistant (dual role) - KwikTan - Gravesend
(2023-08 - 2025-01)
- Was responsible for monitoring stock levels and placed orders when needed
- Creating customer accounts and followed the correct GDPR procedures to ensure personal information was handled safely
- Promoted & sold products
- Opened/closed the shop and cashed up tills
- Investigated discrepancies within the business and followed the correct steps to resolve them
- Created weekly business reports and ensured income targets were met
Team Leader - Paddy Power - Gravesend
(2022-07 - 2023-07)
- Managed shop alone
- Provided excellent customer service in a high pace environment
- Created daily reports summarising the income, outgoings and profit ensuring targets were met
- Dealt with customer complaints and queries
- Cashed up tills and machines
Customer Service Assistant - Wilko's - Dartford
(2019-05 - 2022-07)
- Replenished stock
- Operated till systems
- Dealt with complaints and refunds
- Placed customer orders
- Provided excellent customer service
Education
GCSE - Maths & English
LIBF Level 2 Certificate - Financial Education
National Level 1/2 Certificate - Health and Social Care - OCR Cambridge