Chloe Rossiter

I am a motivated individual who has excellent communication, I have a range of practical skills and I am able to pick up new skills with ease. I am adaptable, flexible and willing to undertake training where required. I am a patient and empathetic person who is always looking to help individuals where appropriate. I have an outgoing personality and I am always looking to learn new skills.

Relief Supervisor (dual role) - Admiral Casino - Gravesend

(2023-08 - 2025-01)

• Built good rapport with customers to ensure we had a consistent flow of loyal customers
• Was responsible for large amounts of money
• Met weekly targets
• Took phone calls, dealt with queries and complaints
• Advised customers

Customer Service Assistant (dual role) - KwikTan - Gravesend

(2023-08 - 2025-01)

• Was responsible for monitoring stock levels and placed orders when needed
• Creating customer accounts and followed the correct GDPR procedures to ensure personal information was handled safely
• Promoted & sold products
• Opened/closed the shop and cashed up tills
• Investigated discrepancies within the business and followed the correct steps to resolve them
• Created weekly business reports and ensured income targets were met

Team Leader - Paddy Power - Gravesend

(2022-07 - 2023-07)

• Managed shop alone
• Provided excellent customer service in a high pace environment
• Created daily reports summarising the income, outgoings and profit ensuring targets were met
• Dealt with customer complaints and queries
• Cashed up tills and machines

Customer Service Assistant - Wilko's - Dartford

(2019-05 - 2022-07)

• Replenished stock
• Operated till systems
• Dealt with complaints and refunds
• Placed customer orders
• Provided excellent customer service

GCSE - Maths & English

LIBF Level 2 Certificate - Financial Education

National Level 1/2 Certificate - Health and Social Care - OCR Cambridge