Supervisor Customer Service (Relief)
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Exceptional problem solver who exceeds expectations in clerical, administrative, and leadership roles interchangeably in a high-paced, stressful working environment with over 25 years in employee/public/customer relations, 12 years of small business ownership, and 9 years at USPS.
Current Position: Sept 2023-- Supervisor Customer Service EAS-17 (Relief) Nora(Level 22) and Castleton(Level 20): Supervise City/Rural delivery operations, monitor clerks/carriers in sorting/delivery of mail, retail window service, ensure positive customer experience, retail stock, equipment supplies counts, coordinates work operations including retail, delivery, logistics and mail processing, foster a positive work.
October 2012 – present Spyder Cable Services Inc New Palestine, IN
Owner/President: Direct management and operations officer of a thriving national cable installation company based out of east central Indiana – contracts Spectrum, Cox, Comcast, Charter, and more. Responsible for organizing and managing all areas of various projects.
2024- AARP Smart Driver Online Course Completion, Notary Public Training School Certificate, Lean Sigma Six Yellow Belt Certified, 1999-2000 Utica School of Commerce Business Administration Oneonta, NY