Chris Reese

Skilled IT professional with experience in system administration, endpoint management, hardware and software troubleshooting, network infrastructure, equipment installation, and technical support. Experienced supporting Windows and Mac environments, Microsoft 365, Active Directory, Entra ID, Intune, and IT management platforms. Strong hands-on troubleshooting skills with a customer-focused approach to supporting users and maintaining technology across multiple locations.

SYSTEM ADMINISTRATOR at SCOULAR (2026-07 – 2026-09)

Provided technical support and system administration for employees across Scoular, supporting office, warehouse, and scalehouse environments.

• Supported Scoular locations throughout Western Nebraska, Kansas, and Eastern Colorado through a combination of on-site and remote IT support.
• Administered and supported Microsoft Active Directory, Microsoft 365, Entra ID, and Microsoft Intune for user accounts, devices, access, and endpoint management.
• Used NinjaOne extensively for IT monitoring, endpoint management, software deployment, troubleshooting, and device administration.
• Used Snow for IT asset management, tracking, and software/hardware inventory.
• Supported and troubleshot Lenovo and Dell laptops, servers, network switches, firewalls, UPS systems, and Verkada camera systems.
• Installed, configured, relocated, and decommissioned IT equipment at multiple company sites, including cameras, wireless access points, network bridges, and other network equipment.
• Performed hands-on network infrastructure work, including running and terminating network cable and connecting equipment to patch panels for computers, printers, cameras, firewalls, access points, and other network devices.
• Provided hardware and software troubleshooting and technical support to employees across all departments and levels of the organization.
• Installed, configured, and supported printers and scanners, including equipment integrated with the CompuWeigh system.
• Supported and troubleshot business applications and IT platforms including CTRM, OTM, PrinterLogic, IGMS, CompuWeigh, Microsoft 365, Entra ID, ScreenConnect, NinjaOne, and Snow.
• Performed site installations and equipment changes, including setting up and tearing down IT equipment as locations and business needs changed.
• Provided remote technical support to locations outside the primary Western Nebraska, Kansas, and Eastern Colorado service area.
• Worked directly with users to identify technical problems, explain solutions, and provide responsive customer-focused support.

CONFIGURATION SPECIALIST at INSIGHT GLOBAL - CAPITAL ONE (2022-04 – 2023-01)

• Delivered hardware to multiple divisions.
• Imaged Windows PCs and Macs and supported device configuration for Microsoft Windows and Macintosh Apple products.
• Performed quality assurance tasks to validate images; prepared laptops/desktops for imaging via PXE or USB booting.
• Managed inventory and audits using Asset Track and SCCM; utilized Active Directory Managers.
• Organized on-site inventory and imaging practices; coordinated shipping and return of devices with users.
• Prepared decommissioned devices for disposal and received returned devices for wiping and reimaging.

IT HELP DESK at MY NEXT CAREER PATH - COSMOPOLITAN LAS VEGAS (2021-11 – 2022-04)

• Configured Windows PCs and Mac laptops/desktops for hotel and casino users.
• Installed user devices and configured Microsoft applications and drivers for external equipment.
• Set up user iPhones and answered in-house IT calls involving gaming machines, store checkout, internet, and user devices.
• Replaced gaming machine hardware or wiring, changed gaming machine locations when floor plans changed, and imaged/wiped machines received from vendors and users.
• Worked overnight shifts in a 24-hour environment and helped manage devices and networking in secondary sites for high-end users.

HELP DESK LEAD at MEDASOURCE - SOUTHERN NEVADA HEALTH DISTRICT (2021-07 – 2021-11)

• Verified vaccination records for COVID vaccines in patient-facing and internal environments.
• Helped new workers sign in, assigned workers to vaccination sites, and managed user accounts and information.
• Trained new staff on user account management, vaccination logs, patient check-in, and follow-up appointment setup.
• Accessed patient logs to ensure correct vaccination and personal information.

SUPPORT TECHNICIAN at FULL SPECTRUM LASER (2020-07 – 2021-07)

• Troubleshot electrical and software issues on CO2 and fiber laser engraving machines.
• Provided phone, email, chat, social media, and RMA support.
• Installed machine software and hardware to understand operation and provide troubleshooting support.
• Used Windows and Apple operating systems to remotely access machines and computers.

Support Technician at SUTHERLAND GLOBAL SERVICES - SONY CLIENT (2018-09 – 2019-09)

• Troubleshot Sony console, game, and account issues.
• Provided phone, chat, social media, forum, and Twitter support.
• Worked on the cable support team for PlayStation Vue.

SUPPORT TECHNICIAN / CONFIGURATION SPECIALIST at BLIND CENTER OF NEVADA (2016-01 – 2016-07)

• Set up and resolved problems with computer network systems, cabling, and wireless networks.
• Serviced and maintained computer equipment including printers, projectors, web cameras, and scanners.
• Installed software, demonstrated its use, and troubleshot user problems.
• Analyzed computer hardware problems, performed repairs, serviced equipment, and replaced parts when necessary.