Chris Shehadeh

I am proficient in troubleshooting macOS, iOS, and Windows environments, with a strong background in user support. I am experienced in email security and collaborating across teams to streamline IT operations, as well as delivering seamless technology experiences and optimizing IT workflows.

IT Security Analyst at Westwood Professional Services (2024-10 – Present)

Email security analyst and remediation specialist focusing on threat identification and mitigation

• Email Security using Microsoft Defender and Abnormal AI to identify phishing, malware, and spam indicators, making informed decisions on message release or permanent quarantine
• Remediation of compromised users and devices through account disablement, session revocation, device quarantine, and identification of the threat's point of origin using SentinelOne, Rapid7, Microsoft Defender, Abnormal AI, and Microsoft Entra
• Managed and deployed critical software updates to mitigate security vulnerabilities, ensuring compliance with industry best practices
• Provided remote support for users via Splashtop, TeamViewer, and NinjaOne
• Coordinated new hire setups, provisioning accounts, software, and hardware to align with company policies

IT Support Technician at Caesars Entertainment (2024-04 – 2024-10)

IT support technician providing technical assistance and infrastructure configuration

• Reduced device downtime through proactive vulnerability management and timely updates
• Configured VLANs and network ports to enhance connectivity across properties
• Onboarded employees, ensuring seamless deployment of systems and peripherals

Specialist at Apple Inc (2019-04 – 2025-02)

Technical specialist providing macOS and iOS troubleshooting and data recovery services

• Troubleshoot macOS/iOS issues, reducing down time for users
• Recovered critical user data (emails, contacts, apps), minimizing client downtime

Bachelor's in Business Management – University of Nevada, Las Vegas (2022)