Director of Operations (Regional)
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Highly resourceful and strategic regional operations leader and organizational management professional with over 25 years of restaurant industry experience managing diversified teams and driving target surpassing results.
Concrete history of enabling organization-wide strategic operations improvements by identifying performance gaps and implementing innovative solutions, training, and displaying a broad team-minded skillset. Comfortable reducing risk while increasing profit and achieving a high level of cost cutting initiatives resulting in increased yearly profits. Skilled professional with a proven background in supporting and training high-performing teams.
Experienced in development of corporate policy and procedural manuals, employee handbooks and training systems; created quality assurance programs; knowledgeable in strategic planning and forecasting, as well as the drafting of working business plans.
Director of Operations, Pok-e-Jo’s Smokehouse – Austin, TX - Oct 2021 – Jan 2024
Area Director, ACG Texas (DBA IHOP) – Austin, TX - Apr 2014 – Oct 2021
Director of Operations, Jake's Uptown – Dallas, TX - Jun 2006 – Sept 2013
Director of Operations, The Purple Cow Diners - Dallas, TX - Jan 2000 — Jun 2004
San Antonio College - course work towards bachelor's degree in business, no degree.
