Christina Tyson

Dedicated and customer-focused professional with 5+ years of experience in healthcare support, remote communication, scheduling, documentation, and administrative coordination. Skilled in managing high-volume communication, resolving customer concerns professionally, maintaining confidential records, and supporting fast-paced operations. Strong ability to multitask, adapt quickly to new systems, and deliver compassionate, solutions-oriented service in remote and team-based environments.

Residential Support Professional - Richcroft - Maryland

(2020-12 - 2026-05)

Provided professional support and communication to clients, families, and interdisciplinary teams in a fast-paced healthcare environment.

• Maintained electronic documentation, reports, communication logs, and confidential client records.
• Coordinated schedules, transportation arrangements, appointments, and daily operational activities.
• Responded calmly and professionally to concerns, behavioral situations, and service-related issues.
• Supported compliance with HIPAA standards, workplace policies, and safety procedures.
• Collaborated with leadership and coworkers to improve workflow efficiency and client satisfaction.

Dispatcher & Operations Coordinator - Luxeway Courier LLC - Maryland

(2025-01)

• Coordinate scheduling, customer communication, and dispatch operations for delivery services.
• Maintain organized records, delivery tracking, and operational documentation.
• Communicate with customers and drivers to resolve scheduling concerns and provide prompt updates.
• Manage multiple responsibilities while keeping professionalism and accuracy.

High School Diploma

Associate Degree - Business Administration

Bachelor's Degree - Healthcare Administration