Operations Manager/Customer Service Manager
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I'm a relationship-builder and problem-solver who's spent years working in healthcare environments where I've seen the toll that administrative burden takes on clinicians.
Hopkins, I was deeply embedded with clinical teams—understanding their workflows, their pain points, and the gap between what technology promises and what it actually delivers. I became skilled at translating complex needs, building trust with diverse stakeholders, and driving adoption of new systems by demonstrating real value, not just features.
What energizes me is being the trusted advisor who ensures customers succeed—whether that's leading seamless onboarding, turning pilots into success stories, or advocating for customer needs to shape better products. I'm naturally analytical, technically adaptable, and excellent at explaining complex solutions in ways that resonate with busy clinicians who just want tools that work intuitively.
Results-driven leader with 15+ years driving operational excellence and exceptional customer experiences across healthcare, hospitality, and education sectors. Proven track record of resolving complex stakeholder concerns, leading high-performing teams, and implementing process improvements that enhance satisfaction and compliance. Expert in transforming challenges into measurable outcomes through strategic problem-solving, cross-functional collaboration, and data-driven decision-making.
Masters Degree in Communication/Public Relations, 2025
