Firenza Walker

With a deep passion for customer service, I excel in creating positive, lasting impressions for clients and fostering strong, customer-centric environments. My enthusiasm for managing and coaching people is evident in my dedication to developing high-performing teams, guiding individuals to reach their full potential, and nurturing a collaborative workplace culture. Alongside these strengths, I bring robust project management skills, ensuring seamless execution and delivery of projects through meticulous planning, strategic oversight, and effective communication. Combining these elements, I consistently drive operational excellence and achieve outstanding results in all endeavors.

I am based in Hyattsville, MD, with a strong background in customer service, team management, and project execution. Currently, I serve as the Director of Placement at 2U, Inc., where I oversee multiple social work placement teams, develop diversity and inclusion initiatives, and manage budgets and staffing. In my previous roles at 2U, including Senior Manager and Manager of Placement, I launched new programs, refined processes, and built effective teams. Prior to 2U, I worked as a Senior Admissions Counselor at the University of Maryland University College, where I excelled in student support and recruitment.

I hold a B.S. in Mass Communications from Towson University and a Project Management Principles Certificate from the University System of Maryland.