Apple Certified Technician
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Apple-certified IT Support Specialist with 20+ years of experience in education, enterprise, and retail environments. Skilled in Windows and macOS administration, iPad/Chromebook deployment, hardware repair, and multimedia support. Adept at diagnosing issues, training staff and students on proper technology use. Recognized for customer service excellence, clear communication, and adaptability across diverse technical environments.
10+ years of IT and technical support expertise, specializing in Apple systems (macOS, iOS, iPadOS) with strong proficiency in multi-platform environments.
Hands-on experience as an Apple Certified Technician and Service Manager at Simply Mac, delivering Tier 1–3 support, Apple-certified hardware repairs, and end-user training in high-volume, customer-facing settings.
Experience with K–12 technology and administrative systems, including time at Manor Independent School District Manor TX, supporting the IT department and state reporting team, ensuring compliance with state standards while assisting staff with technology needs.
Served as a Software Trainer with Skyward, training education administrators and school personnel on enterprise-level student information systems, state reporting tools, and district-wide software solutions.
Background in accounts management and customer service at Pike Feeds and Pavestone, resolving technical and billing issues, maintaining accurate documentation, and supporting client portals and systems.
Experience as a building supplies consultant at Pike County Lumber, providing technical product guidance, creating estimates, and coordinating complex orders.
Skilled in hardware/software troubleshooting, device deployment, multimedia support (projectors, Smartboards, printers), and cabling (Cat6) with proven ability to adapt quickly to new technologies.
Known for customer-first communication, patience, and professionalism, with a track record of training users of all technical levels and ensuring minimal downtime.
Certified in ACMT, ACiT, ACSP, and MIB, with a valid driver’s license and extensive experience supporting both enterprise and education technology environments.
Apple Certified iOS Technician (ACiT)
Apple Certified Mac Technician (ACMT)
Apple Certified Support Professional (ACSP)
