Christopher C McNeal

Dynamic operations leader skilled in enhancing branch performance and driving business growth. Expertise in sales strategy development and client relationship management, with a successful history of building high-performing teams and achieving profitability through strategic operational improvements.

Account Operations Manager - LiftOne - Atlanta, Georgia

(2024-10 - 2026-08)

• Managed daily account operations for customer satisfaction and efficiency.
• Analyzed system requirements and documented specifications for IT projects.
• Collaborated with cross-functional teams to gather and define user needs.
• Managed inventory control processes for efficient logistics operations.
• Coordinated shipments and deliveries to ensure timely distribution.
• Maintained accurate records of supplies and equipment usage.
• Assisted in developing logistics plans to optimize workflows.

Regional Branch Operations Manager - Toyota Material Handling - Orlando, USA

(2016-01 - 2024-10)

• Coached team by evaluating performance and providing constructive feedback to enhance skills and collaboration.
• Conducted daily huddles to align team on goals, strategies, and new initiatives, fostering a motivated work environment.
• Deployed resources to optimize individual, team performance and team development plan management.
• Created financial statements, profit and loss statements and other technical financial reporting documents.
• Achieved account profitability profit and loss goals and maintained overall profitability.
• Cultivated strong client relationships to increase customer satisfaction and loyalty.
• Monitored feedback from customers regarding product quality and suggested improvements accordingly.
• Initiated contact with prospects via email campaigns or cold calls to generate leads.
• Analyzed market trends and competitive landscape to identify opportunities for growth.
• Implemented processes for cross-selling products or services based on customer needs.
• Managed client relationships and addressed their needs effectively.
• Managed project coordination timelines and ensured timely delivery of services.
• Developed proposals and presentations for potential clients.
• Developed and maintained operational budgets to control costs effectively.
• Analyzed performance metrics to identify areas for operational enhancement.
• Established communication channels between departments for better collaboration.

Branch Operations Manager - Bell Forklift (Toyota Material Handling) - Novi, USA

(2016-10 - 2022-12)

• Acquired $1M in new business contracts.
• Established sales pipeline generating 100 new clients.
• Designed sales strategy driving 25% revenue growth.
• Exceeded annual sales quota by 20%

Warehouse Manager - Post Card Inn Resort - Key Largo, USA

(2014-08 - 2016-09)

• Led team to consistently exceed order processing and delivery standards, enhancing customer satisfaction.
• Oversaw daily warehouse operations, ensuring efficient workflow and timely order fulfillment.
• Analyzed workflow processes and developed strategies and adjustments to improve safety, quality and productivity.
• Developed and implemented safety policies that significantly reduced accidents and injuries in warehouse.

Operations Intern - Miami Dolphins - Miami, USA

(2013-05 - 2014-08)

• Analyzed key statistical trends to enhance decision-making processes in team management.
• Liaised between analytics and other departments to facilitate effective communication and collaboration.
• Maintained and organized databases of historical player statistics to ensure accurate and accessible information.

Associate in Arts (A.A.) - General - Broward College (2016-08)