Christopher D. Weaver

Customer-focused professional and seasoned publicist with over 20 years of experience spanning healthcare navigation, retail leadership, media relations, and communications. Known for delivering high-touch client service, managing operations efficiently, and developing strategic marketing and media initiatives.

Customer Care Navigator - Independence Blue Cross - Philadelphia, PA

(2024-09 - 2025-06)

• Assisted members with claims, pre-authorizations, benefit eligibility, and enrollment
• Resolved escalated issues with professionalism and accuracy
• Maintained detailed documentation for all customer interactions
• Cross-trained across multiple healthcare plans and systems
• Delivered concierge-level customer service in high-volume environment

Shift Supervisor / Specialty Front End Manager - Walgreens - Philadelphia, PA

(2013-05)

• Serve as Manager on Duty overseeing daily store operations
• Supervise and lead teams of 10+ employees per shift
• Handle cash reconciliation and bank deposits with accuracy
• Support pharmacy operations as an Alternate Pharmacy Technician
• Ensure high standards of customer service and store performance

Publicist & Communications Consultant - Freelance Publicist - Philadelphia, PA

(2002-01)

• Develop press kits and strategic marketing campaigns
• Coordinate events and media opportunities
• Manage digital content and brand messaging
• Provide media coaching and client positioning strategies

Volunteer - Washington West Project - Philadelphia, PA

(2009-04 - 2013-05)

• Assisted clients with confidential paperwork and intake processes
• Supported individuals in high-stress situations with professionalism
• Maintained compliance with HIPAA and ACT 148 regulations

Senior Account Representative - American Express - Philadelphia, PA

(1999-06 - 2001-09)

• Managed high-value client accounts (credit lines exceeding $100K)
• Conducted account reconciliation and security reviews
• Approved credit limit increases based on financial analysis
• Resolved customer inquiries with efficiency and accuracy

Publicist / Co-Producer - Tiffany Bacon (Media Production) - Philadelphia, PA

(1998-08 - 2000-02)

• Created press materials and secured media placements
• Co-produced “Inner City,” a 4-hour radio program
• Managed bookings, scheduling, and client itineraries

Executive Editor - Colours Organization - Philadelphia, PA

(1996-03 - 1998-11)

• Oversaw editorial direction for COLOURS Magazine
• Reviewed advertising content for alignment with organizational values
• Led writing workshops and provided one-on-one coaching

Coursework toward a degree - Radio, Television & Film - Temple University