Christopher Hemenes

Coordinating guest reservations, check-ins and transportation logistics, ensuring seamless travel and lodging experiences while maintaining clear interdepartmental communication

Front Desk Agent - Walker Hotels - NEW YORK, NY

(2026-05)

• Coordinating guest reservations, check-ins and transportation logistics, ensuring seamless travel and lodging experiences while maintaining clear interdepartmental communication eDiscovery Analyst - UBS - WEEHAWKEN, NJ

(2024-10 - 2025-03)

• Ingested, filtered, and exported electronic data, adhering to EDRM framework and court-ordered deadlines
• Created and maintained review databases, performing quality control to ensure accuracy and metadata preservation
• Utilized advanced analytics, AI, and scripting to identify relevant evidence
• Collaborated with legal teams, IT departments, and external vendors to manage data workflows
• Maintained chain of custody for all evidence and ensured data privacy

Direct Billing/Data Entry - World Insurance - ISELIN NJ

(2023-02 - 2023-12)

• Entered, verified, and corrected billing information to ensure accuracy with source documents
• Processed invoices and updated billing records, assigning correct payors
• Utilized complex software, databases, and EHR systems to maintain data integrity
• Identified and resolved errors, missing details, and data inconsistencies
• Generated basic reports, including payment and expense summaries

Contract Tracer/Data Entry - WADOH/Aerotek - SEATTLE WA

(2021-01 - 2022-03)

• Conducted outreach to contacts of newly diagnosed cases, ensuring timely and effective communication
• Collected, recorded and migrated data on symptoms and needs with high accuracy into the database system
• Provided contacts with accurate information regarding isolation and quarantine procedures

AI Training Developer (Contract) - Collabera/Wyze Labs - SEATTLE WA

(2019-10 - 2020-02)

• Developed a machine learning system for video entity recognition, enhancing smart home technology capabilities
• Codified guidelines for body and facial recognition by writing guidelines for the on boarding team and developers
• Collaborated with development teams to refine early-stage tools, increasing accuracy and efficiency and established comprehensive guidelines for body and facial recognition

AI Training Developer (Contract) - Microsoft/TekSystems - SEATTLE WA

(2019-02 - 2019-10)

• Prepared and annotated extensive datasets for natural language processing, significantly contributing to the development of a semantic understanding bot
• Led the formation of a new data production team and enhanced machine learning models by conducting thorough error reviews

Front Desk Manager/Reservations - Hotel Five - SEATTLE WA

(2016-10 - 2018-03)

• Managed front desk operations, including hiring, training and scheduling staff to ensure consistent brand representation and goal achievement
• Handled guest interactions by preparing amenities for VIPs, resolving conflicts and coordinating reservations through phone and email communications

Reservations Agent - Gansevoort Hotel - NEW YORK NY

(2015-08 - 2016-01)

• Handled guest interactions by preparing amenities for VIPs, resolving conflicts, and coordinating reservations through phone and email communications
• Negotiated rates and packages based on inventory and market demands, optimizing occupancy and revenue

Front Desk Agent - Ace Hotel - NEW YORK NY

(2013-11 - 2015-01)

• Coordinated guest reservations, check-ins and transportation logistics, ensuring seamless travel and lodging experiences while maintaining clear interdepartmental communication
• Facilitated guest engagement by offering comprehensive information on local attractions and services, managing transactions and supporting night auditing activities

General Education - Hoboken High School

Certification - web development - Codefellows (2018 - 2018)