Elshaday Zeru

Welcome guests, complete check-ins and check-outs, assist with questions throughout the day. Manage reservations, room assignments, payments, and guest account requests while keeping information accurate. Handle guest concerns professionally and work with housekeeping, engineering, and other departments to resolve issues quickly.

Front Desk Agent - Yours Truly DC Hotel - Washington DC

(2025-06)

• Welcome guests, complete check-ins and check-outs, assist with questions throughout the day.
• Manage reservations, room assignments, payments, and guest account requests while keeping information accurate.
• Handle guest concerns professionally and work with housekeeping, engineering, and other departments to resolve issues quickly.
• Assist guests with hotel amenities, transportation, dining recommendations, and special requests.
• Answer incoming calls and follow up on guest requests to make sure they taken care of.
• Stay organized and professional during busy periods while assisting multiple guests at once.

Guest Services Agent - Hyatt Regency - Bethesda, MD

(2023-03 - 2025-04)

• Greeted guests in the lobby and helped create a welcoming environment throughout the hotel.
• Assisted with luggage needs, transportation, arrangements, directions and recommendations.
• Responded to guest concerns and work to find quick, practical solutions while keeping a friendly and professional approach.
• Built rapport with returning and first- time guests by remembering preferences and providing attentive, personalized service.
• Coordinated with house keeping, bell services, and other departments when guest needed additional assistance.

Server - Bouboulina - Bethesda, MD

(2022-04 - 2023-02)

• Provided friendly and attentive service in a busy upscale dining environment.
• Guided guests through the menu and made food and beverage recommendations based on their preferences.
• Managed multiple tables while keeping orders accurate and making sure guests were taken care of throughout their meal.
• Recommended appetizers, entrees, cocktails, and desserts to help increase sales.
• Communicated with kitchen, bar, hosts, and management to keep service running smoothly.
• Handled guest concerns professionally and made sure each table left with a positive experience.

Server - Old Ebbitt Grill - Washington DC

(2022-04 - 2023-02)

• Provided friendly and energetic service while managing multiple tables in a busy restaurant environment.
• Explained menu items and made personalized recommendations to help guests choose food and beverages.
• Entered orders accurately into POS system and communicated modifications requests were handled promptly.
• Assisted teammates during rush periods by running food, resetting tables, helping maintain an organized dining room.
• Processed guest payments accurately and completed assigned side work before and after shifts.

Nursing - University of Maryland (2023-09)

Paint Branch High School (2018-09 - 2022)