Sasha Titre
Front Desk Agent
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About
Customer-focused hospitality professional with 7+ years of experience in luxury service, guest relations, and high-volume environments. Experienced in delivering five-star service standards, resolving concerns efficiently, and maintaining professionalism under pressure. Adept at multicultural communication, safety awareness, and creating memorable guest experience
Experience
Front Desk Agent - The Dalmar - Fort Lauderdale, FL
(2025-04 - 2025-10)
- Delivered exceptional guest service in a high-volume luxury hotel
- Managed check-in/check-out while maintaining composure during peak hours
- Handled confidential guest information and secure payment processing
- Resolved guest concerns promptly to ensure satisfaction and brand loyalty
- Coordinated with multiple departments to maintain seamless operations Sun surf sand —Fort Lauderdal
Hostess - S3 sun surf and sand - Fort Lauderdale
(2023-12 - 2025-03)
- Managed reservations and optimized guest flow in high-pressure environments
- Maintained impeccable grooming and professional presentation standards
- Assisted international guests, ensuring comfort and satisfaction
- Supported team operations to deliver seamless dining experiences
- Rest tables/ buss tables
Hostess - Four Seasons Resort Palm Beach - Palm Beach, FL
(2020-01 - 2022-12)
- Provided five-star, luxury-level guest service in an internationally recognized resort
- Managed reservations and optimized guest flow in high-pressure environments
- Maintained impeccable grooming and professional presentation standards
- Assisted international guests, ensuring comfort and satisfaction
- Supported team operations to deliver seamless dining experiences
Customer Service Representative - Dynata
(2018-02 - 2020-12)
- Conducted inbound and outbound communications with diverse customers
- Maintained professionalism and clarity in high-call-volume settings
- Accurately documented information while meeting performance metrics
Customer Service Representative - Topgolf
(2018-02 - 2020-12)
- Assisted guests with reservations, inquiries, and service concerns
- Delivered upbeat, team-oriented service in a fast-paced environment
- De-escalated customer issues with professionalism and empathy
Sales Associate - Claire’s
(2017-09 - 2018-01)
- Provided attentive customer assistance and handled POS transactions
- Maintained polished store presentation and customer engagement
