Christopher Hensgen

Dedicated and hard-working Computer Support Specialist with a desire to work in the profession after completing education. Solid knowledge of computer Hardware and Software with strong customer and hardware support skills. Experienced working in team environments.

Data Center Technician at Microsoft Data Center (2025-11 – Present)

Installing and maintaining servers and infrastructure

• Installing and Maintaining the Servers
• Patch Panel Covers
• Tickets

Shift Manager, Assistant Manager at Arby's (2021-07 – 2023-12)

Management of restaurant operations, finances, inventory, and team leadership

• Follow standard process and procedure for finances
• Draw up daily food prep sheet and order new food inventory
• Account and balance previous days use of food and service materials
• Manage Associates on multiple shifts
• Closing, count all inventory, count all cash and credit proceeds, draw up deposits
• Ensure store is clean and ready for next day
• Troubleshoot terminal and office computer issues
• Improved AOR inspections from day 1 of employment

Assistant Manager at Arby's (2016-05 – 2018-09)

Restaurant management and operations

General Restaurant Manager at KFC (2018-09 – 2021-07)

Full restaurant management including hiring, training, budgeting, and operations

• Hired and trained Associates on multiple shifts
• Completed work schedule for all Associates, managed hours and overtime
• Created and maintained weekly budget
• Ensured sales targets were accomplished on weekly and monthly basis
• Set up new terminals, connected all cabling, ensured correct operation
• Daily communications with district franchise manager, store managers, and team members
• Rebuilt team by KFC standards focusing on food quality, temperatures, and store cleanliness

Associate's Degree in Computer Support Specialist – Gateway Technical College (2024-05)