Courier at Instacart (2024-01 – Present)
Delivery and logistics support
- Delivered customer orders on schedule while maintaining safety and on-time delivery metrics
- Maintains vehicle to reduce breakdowns and shorten delivery turnaround times
- Resolved delivery issues quickly to preserve customer satisfaction and repeat business
- Communicated with customers to clarify orders and prevent fulfillment errors, improving accuracy
- Executed efficient delivery routes, leading to enhanced customer satisfaction and reduced operational costs
Delivery Personnel at Uber (2021-01 – 2025-12)
Delivery services and route optimization
- Improved on-time delivery rate by optimizing routes and schedules to increase punctuality
- Enhanced customer satisfaction by resolving delivery issues and tracking follow-ups promptly
- Streamlined package handling processes to reduce damage incidents and improve reliability
- Developed efficient load organization methods to increase deliveries completed per shift
Home Health Aide at Edison Home Care (2010-01 – 2014-12)
Patient care and health support services
- Provided daily personal care and medication reminders for elderly clients, improving adherence and comfort
- Documented client condition changes and care activities to support coordinated nursing decisions
- Trained family members on safe transfer and mobility techniques to reduce caregiver strain
- Coordinated with nurses and therapists to adjust care plans and achieve measurable client stability
- Cultivated trusting relationships with clients, enhancing their emotional well-being and ensuring a comforting environment
