Sirleta Nedd

Currently upgrading certifications in the IT field to develop and expand knowledge and expertise.

Courier at Instacart (2024-01 – Present)

Delivery and logistics support

• Delivered customer orders on schedule while maintaining safety and on-time delivery metrics
• Maintains vehicle to reduce breakdowns and shorten delivery turnaround times
• Resolved delivery issues quickly to preserve customer satisfaction and repeat business
• Communicated with customers to clarify orders and prevent fulfillment errors, improving accuracy
• Executed efficient delivery routes, leading to enhanced customer satisfaction and reduced operational costs

Delivery Personnel at Uber (2021-01 – 2025-12)

Delivery services and route optimization

• Improved on-time delivery rate by optimizing routes and schedules to increase punctuality
• Enhanced customer satisfaction by resolving delivery issues and tracking follow-ups promptly
• Streamlined package handling processes to reduce damage incidents and improve reliability
• Developed efficient load organization methods to increase deliveries completed per shift

Home Health Aide at Edison Home Care (2010-01 – 2014-12)

Patient care and health support services

• Provided daily personal care and medication reminders for elderly clients, improving adherence and comfort
• Documented client condition changes and care activities to support coordinated nursing decisions
• Trained family members on safe transfer and mobility techniques to reduce caregiver strain
• Coordinated with nurses and therapists to adjust care plans and achieve measurable client stability
• Cultivated trusting relationships with clients, enhancing their emotional well-being and ensuring a comforting environment

Certification in IT/Learning Support – Perscholas (2025-12 – 2026-03)