Toni Jay

Client services and sales professional with 15+ years of experience in customer service, sales, client support, administrative operations, and high-volume customer interaction. Experienced in client intake, outbound sales, consultation booking, relationship building, product promotion, and fast-paced operations. Strong communicator skilled in documentation, confidential information, customer concerns, and daily business support.

Seeking opportunities in corporate sales, client services, leasing/property management, or administrative operations.

Client Service Representative at The Law Office of Spar & Bernstein (2023 – 2024)

• Managed high-volume client inquiries and service calls in a fast-paced immigration law firm.
• Served as a primary point of contact for prospective and existing clients; conducted outbound calls and followed up regarding legal services and consultations.
• Assisted with client intake, information gathering, scheduling, follow-up, and confidential documentation.

Private Jet Broker at Encore Jets (2018-01 – 2018-04)

• Communicated with clients regarding private aviation services and travel requirements.
• Assisted with coordinating client requests and identifying appropriate service options while providing responsive customer service.

Independent Stylist at Toni J. Services (2013-01 – 2015-01)

• Managed customer relationships, appointments, service delivery, scheduling, payments, and daily business operations.
• Promoted services and products and built repeat business through personalized customer service.

Sales Associate at Stride Rite (2009-06 – 2011-06)

• Provided personalized customer service and product recommendations while working toward sales goals.
• Processed transactions and maintained sales paperwork; supported merchandising, demonstrations, inventory, price changes, and daily store operations.

Residential Monitor at Women’s Prison Association (2005-06 – 2006-01)

• Supported residents in a structured residential environment and maintained a safe, organized, respectful setting.
• Completed documentation and communicated relevant information to staff while assisting with daily operational responsibilities.

Sales Associate at Jennifer’s Convertibles (2006-01 – 2006-06)

• Assisted customers with furniture selection and purchasing decisions; provided product information and customer service.
• Supported merchandise organization, pricing, and daily store operations.

Office Associate at Health First (2003-09 – 2004-02)

• Provided administrative and customer support, including paperwork, filing, telephone communication, records, and daily office operations.

Sales Associate at Bloomingdale’s (2001-10 – 2002-01)

• Assisted customers with merchandise selection and personalized service while supporting sales and department operations.

Office Associate at The Village Copier (2000-08 – 2001-08)

• Provided administrative and customer service support, handled telephone inquiries and paperwork, and assisted with service-related needs.

Sales Associate at Macy’s Department Store (2000-05 – 2000-08)

• Assisted customers with merchandise selection and sales transactions while supporting department operations and customer service.