Chrystal Prasad

I am dedicated Customer Service Representative backed with more than 5 years experience in customer relations. I can leverage my communication and problem-solving skills to provide exceptional service to customers and contribute to the growth of the company. I am motivated to maintain customer satisfaction and to contribute to the success of the organization

Customer Service/Technician - Firestone Complete Auto Care

(2021-08)

Welcoming Customers as they arrive through the doors, Understanding each customer concerns and complaints and being able to write up work orders to the customers request. Being able to order parts for each vehicle and update the customer in a timely manner.

• Unload truck
• Ability to open and close
• Ability to perform oil change, tires, filters, basic maintenance procedures

Service Drive Representative - Beaverton Honda

(2024-06 - 2024-12)

Welcoming customers as they arrive through the service drive, checking customers in and directing them to their advisors if they have any questions or concerns about their service. Being able to let Main shop advicers know when their appointments show up to have them checked in. Checking in rental vehicles when customers return them.

• Ability to handle rentals to customers and write up rentals if needed

Tire Technician - Les Schwab

(2025-01 - 2025-05)

The ability to work on different vehicles that come in, being able to communicate with the customers and keeping them updates on their vehicle. Having the ability to update paper work and work with other teammates to complete a job in a timely manner.

• Change batteries
• Change tire pressure monitoring systems
• Relearn if tire light is on
• Mount and dismount tires
• Visibly check brakes
• Perform uber/lyft inspections

Customer Service Representative - Planet Fitness

(2024-06 - 2024-08)

Welcoming customers as they walk through the door, checking customers in and answering any questions they have. The ability to make customers feel welcomed and letting them know to have a good day when they leave. Answering phones and looking up accounts.

• Checking customers in my phone number
• Cleaning the facility
• Guiding customers if they have any questions on machines
• Answering phone questions
• Freezing an account

Customer Service/Food Service Worker - Taco Bell

(2018-05 - 2021-08)

Welcoming Customers as they arrive at the order counter and drive through, Operating cash register, running the drive-thru, cleaning the restaurant and completing other assigned tasks. Preparing food and packing them for the customers and also handling customer's complaint and concerns.

Customer Service/Food Service Worker - McDonald

(2017-06 - 2018-05)

Welcoming customers as they arrive at the order counter and through drive thru, Opearating a cash register, running the drive-thru, cleaning the restaurant and completing other assigned tasks, Handle preparation of fountain drinks, shakes and ice-cream, Assemble orders and pack them in a safe manner and handle customer's complaints and concerns.

Portland Community College (2019 - 2024-12)

High School Diploma - Aloha High School (2019-06)