Kamaile Shand

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Server Assistant at Ringside Steakhouse (Present)

• Maintain upmost professionalism at all times
• Communicate with team regarding customers dining experience

Barista/Bartender at Lugano Cafe (2025)

• Craft delicious espresso drinks and cocktails
• Provide friendly service while taking customers' orders
• Restock station and assisted team when I could

Pastry Technician at Papa Haydn (2024-01 – 2025-12)

• Create unique plating designs for in house dining
• Interact with customers such as answering questions regarding desserts both in person and over the phone
• Follow procedures for ordering cakes and special orders
• Maintain friendly demeanor during fast paced environment
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines
• Trained new technicians on standard operating procedures, ensuring consistency across the team

Server/Expo at Sky High Brewery and Pub (2023-01 – 2023-12)

• Promptly greet guests and establish responsibility towards their experience
• Accurately record individualized orders
• Ensure delivery of quality product to guest's table
• Remain knowledgeable regarding menu items
• Communicate with BOH
• Occasional training behind the bar i.e.: pouring house brewed beers and crafting house cocktails
• Consistent with bussing and cleaning of dining area

Line Cook at Sky High Brewery and Pub (2023-01 – 2023-12)

• Upkeep weekly cleaning and rotation of product
• Prep ingredients for the day
• Sell quality meals under high intensity situations
• Effectively communicate with other BOH team members and FOH staff
• Quick decision making when problems arise

Supervisor at Party City (2021-01 – 2021-12)

• Maintain professional and welcoming environment for customers and team members
• Supervise inventory control
• Complete set up and take down of POS systems
• Handle daily deposits

Bachelor of Science in Environmental Science – Oregon State University (2023-06)

Diploma in Dental Assisting – Concorde Career College (2026-04)