Cinthia Osuna

Friendly and detail-oriented front-of-house server with experience delivering high quality dining service in a fast-paced steakhouse environment. Skilled in guest engagement, table side service, menu knowledge, upselling premium dining options, and maintaining exceptional hospitality standards. Strong ability to multitask while providing attentive and professional customer service.

SERVER at THE CHEESECAKE FACTORY (2024-01 – 2025-01)

• Greeted guests immediately and introduced the soups of the day
• Brought guests water and bread to begin their dining experience
• Accurately recorded and submitted drink orders
• Expressed exceptional knowledge of menu when guests had questions
• Accurately recorded and submitted food orders, including substitutions, special requests, and allergies
• Displayed high level of efficiency during rush hours, serving multiple tables at a time in a high-volume restaurant
• Continuously refilled waters and asked guests if they'd enjoy a drink refill
• Pre-bussed tables as guests finished courses, ensuring room for the next course
• Ensured proper identification checks when serving alcohol
• Experienced in serving the bar
• Presented, opened, and poured wine for guests when a specialty wine bottle was requested
• Efficiently communicated with other servers when collaborating on serving a party of twelve or more guests
• Consistently presented dessert
• Displayed attention to detail when processing payments at the POS station

SERVER at FOGO DE CHAO (2025-01 – 2026-01)

• Delivered attentive and personalized dining experiences in a high-volume Brazilian steakhouse environment
• Explained menu items, traditional churrasco service, wine pairings, and specialty offerings to guests
• Managed multiple tables efficiently while maintaining accuracy and strong customer satisfaction
• Coordinated with gaucho chefs, hosts, bartenders, and kitchen staff to ensure smooth service flow
• Processed guest payments accurately using POS systems and handled cash and credit transactions
• Upsold premium cuts, desserts, beverages, and special event packages to increase sales
• Maintained cleanliness and organization of dining areas according to restaurant standards
• Resolved guest concerns professionally to ensure a positive dining experience
• Assisted with opening and closing duties including table setup, side work, and inventory restocking

SERVER at JOEY KITCHEN UNIVERSITY VILLAGE (2017-01 – 2018-01)

• Guided guests through their dining experience utilizing recommendations and expertise
• Consistently maintained updated knowledge of food menu
• Maintained expert knowledge of beverage menu
• Recorded guests' orders and accurately transferred guests' requests onto Point of Sales system
• Communicated drink orders to bar through Point of Sales system
• Delivered food and drinks through a high-volume restaurant
• Served guests in an efficient and streamlined fashion by keeping tables clean and decluttered
• Ensured responsible alcohol service
• Cash handling experience and point of sales system experience

LEAD HOSTESS at P.F. CHANG'S (2016-01 – 2017-01)

• Confirmed reservations over the phone in a friendly and professional manner
• Directed seating for guests
• Gave walk-in guests approximate wait times along with a designated pager
• Kept track of pager wait times and paged guests based on party size and wait times
• Maintained updated seating chart throughout shift
• Communicated large parties' reservations to management
• Customized seating chart and tables for large parties with management approval
• Answered phone calls in a friendly and professional manner
• Booked reservations over the phone

COLOR CONSULTANT at SEPHORA (2016-01 – 2019-01)

• Delivered exceptional customer service to clients in a high-volume location
• Created customized cosmetic routines to suit different client requests
• Implemented consistent multi-client service
• Completed customized cosmetics application on clients
• Maintained updated product knowledge

DIOR COSMETICS ADVISOR at NORDSTROM (2014-01 – 2016-01)

• Provided outstanding customer service by presenting clients with a unique experience
• Planned daily, weekly, and monthly goals and created a plan to achieve set goals
• Produced customized skincare regimens and performed high quality facials
• Assembled custom cosmetic routines for individual client requests
• Ensured client satisfaction by following up by phone and email

EMERGENCY DEPARTMENT TECH at VIRGINIA MASON MEDICAL CENTER (2020-01 – 2024-01)

• Skilled at testing, assessing, and monitoring patient vitals
• Highly proficient in electrocardiogram testing
• Practiced at placing splints under doctor supervision
• Irrigated lacerations
• Point of care testing: COVID-19 rapid test, blood sugar checks
• Experienced in coordinating with nurses to perform patient care
• Efficient at preparing rooms for patient admission

CUSTOMER SERVICE at Various companies include: 8 to 8 Dental, Abercrombie & Fitch, & Macy's (2013-01 – 2014-01)

• Checked patients into office by ensuring registration forms were placed into the system
• Confirmed patients' insurance by calling individual insurance providers
• Answered phone calls in a professional and friendly manner
• Ensured patients were properly scheduled for the correct treatment
• Provided patients with financial plans in regard to treatment
• Participated at the register by assisting customers at checkout during peak holiday season
• Actively listened to customers and recommended products based on their needs
• Stocked and maintained designated department
• Closed registers by manually counting cash and confirming reported closing amount
• Handled large quantities of money and delivered it to designated drop box

NURSING ASSISTANT CERTIFIED PROGRAM – SEATTLE CENTRAL COLLEGE (2019-01 – 2019-01)

HIGH SCHOOL DIPLOMA – LYNNWOOD HIGH SCHOOL (2013-01 – 2013-01)