Customer service and hospitality professional with 20+ years of experience
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Customer service and hospitality professional with 20+ years of experience spanning entertainment, aviation, security, logistics, and live events. Known for creating memorable guest experiences, thriving in fast-paced environments, and bringing high energy, reliability, and personality to every role. Strong background in safety, communication, leadership, crowd engagement, and team collaboration.
Sole Proprietor/Owner at DJ OTTER – Music & Karaoke Services (2023-01 – Present)
Coordinate events, manage client relationships, transport and set up equipment, perform DJ/emcee duties, and energize crowds through live entertainment.
Gig Worker | Driver & Delivery Specialist at Self-Employed (2018-01 – Present)
Provide safe, efficient passenger transportation and delivery services while maintaining strong customer satisfaction and time management.
Security Service at Costco Wholesale (2021-01 – 2023-12)
Performed warehouse safety audits, monitored security procedures, and ensured safe entry and exit operations for members and employees.
Ground Service Agent at Horizon Air (2021-01 – 2021-12)
Handled aircraft loading operations, safety inspections, baggage logistics, and aircraft marshaling in a fast-paced airport environment.
Flight Attendant at Compass Airlines (2017-01 – 2018-12)
Delivered exceptional in-flight customer service while maintaining passenger safety and FAA compliance.
Cast Member & Lead Operator at Disneyland Resort (2010-01 – 2017-12)
Worked across attractions, retail, vending, and entertainment operations. Led teams, trained coworkers, and created memorable guest experiences in high-volume settings.
Associate of Arts in Graphic Design – Provo College
