Cj Young
Remote CSR & Tech
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About
Skilled Video Editor with 5+ years of experience crafting branded content for sports, entertainment, and corporate media. Proficient in editing, sound design, and motion graphics using Adobe Creative Suite. Strong collaborator with a passion for visual storytelling and delivering high-quality videos across digital platforms.
Experience
Customer Service Specialist at VIPDESK CONNECT (2026-07 – Present)
- Multi-Channel Support: Assist customers with account inquiries, billing, orders, and product availability via phone, email, and live chat.
- Technical Troubleshooting: Help users with device installation, application setups (iOS and Android), and account navigation.
- Escalation Management: Handle complex or escalated customer issues calmly and efficiently to reach a professional resolution.
- Data Documentation: Accurately log customer interaction details and update CRM databases with minimal errors.
Customer Service Specialist at OpenExchange, Inc. (2020-08 – 2026-07)
- Assisted clients with troubleshooting service-related issues, ensuring smooth customer experiences.
- Processed orders, verified documentation, and routed calls to appropriate resources.
- Provided real-time support via phone and chat, maintaining high customer satisfaction.
Technical Support Representative at NeuLion Inc. (2014-11 – 2016-11)
- Managed inbound customer calls, troubleshooting and resolving technical issues.
- Provided clear and effective solutions while maintaining professionalism and empathy.
- Documented customer interactions and resolutions accurately in the system.
- Assisted customers with account-related inquiries, billing concerns, and service upgrades.
Broadcast Technician | Customer-Facing Support at Norwegian Cruise Line Holdings Ltd. (2017-08 – 2020-02)
- Provided technical support and troubleshooting for onboard broadcast and entertainment systems.
- Assisted guests and staff with service-related needs, ensuring seamless operations.
- Maintained and repaired technical equipment to ensure top performance.
Education
B.S. in Broadcast Production – North Carolina Agricultural and Technical State University
M.A. in Entertainment Business – Full Sail University
