Nichole Rivas

currently working at Heritage Hotel part time. seeking employment to further expand my experience and place past experience onto new opportunities. great personality easy going; hard worker

CSR at Maximus HHSC (10-2022 thru 12-2025)

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Updated account information to maintain customer records.
• MEDICAID SNAP TANF PEBT ect Programs

Administrative Assistant at ENV Services (2013-03 – 2013-08)

• Test and certify medical equipment
• Provided quotes to venders all over the globe
• Payments and shipping.

Receptionist at San Antonio Firefighter Association (2012-05 – 2012-08)

Direct Care Staff at Shared Vision (2008-01 – 2010-01)

Work within a boys home from the ages ranging 6 to 21; who experienced mental, physical and verbal abuse or sexual assault. Children with learning disabilities such as MR, Bi Polar, ADHD, Disassociation ect.

• Completed intake forms for new arrivals
• Performed health checkup, duties which include scheduling, providing transportation to clinics and submitting the paperwork for insurance carriers and medication distribution
• Performed daily routine a teacher to include assisting in advancing learning children's learning abilities with child. included techniques to advance their normal capabilities of every day living.

Home Administrative Assistant at Seton Home (2007-01 – 2008-01)

Work within a girls home from the ages ranging 6 to 35; who experienced mental, physical and verbal abuse or sexual assault. Children, young mothers run away's, drug/ alcohol addiction and with disabilities anger issue.

• Completed intake forms for new arrivals
• Performed health checkup, duties which include scheduling, providing transportation to clinics and submitting the paperwork for insurance carriers and medication distribution
• Performed daily routine to include assisting in advancing mothers and children's learning abilities with a child and as a mother. Included techniques to advance their normal capabilities of every day living.

Program Clerical Assistant at J.F.K High school YO (2006-05 – 2006-08)

• Helped/counseled young students stay on track with an incentive program
• Phones, transportation and Gen office duties
• Light/extreme

BA in Business Admin – PALO ALTO COLLEGE

Journalism – JOHN F. KENNEDY HS