CSR at Maximus HHSC (10-2022 thru 12-2025)
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- MEDICAID SNAP TANF PEBT ect Programs
Administrative Assistant at ENV Services (2013-03 – 2013-08)
- Test and certify medical equipment
- Provided quotes to venders all over the globe
- Payments and shipping.
Receptionist at San Antonio Firefighter Association (2012-05 – 2012-08)
Direct Care Staff at Shared Vision (2008-01 – 2010-01)
Work within a boys home from the ages ranging 6 to 21; who experienced mental, physical and verbal abuse or sexual assault. Children with learning disabilities such as MR, Bi Polar, ADHD, Disassociation ect.
- Completed intake forms for new arrivals
- Performed health checkup, duties which include scheduling, providing transportation to clinics and submitting the paperwork for insurance carriers and medication distribution
- Performed daily routine a teacher to include assisting in advancing learning children's learning abilities with child. included techniques to advance their normal capabilities of every day living.
Home Administrative Assistant at Seton Home (2007-01 – 2008-01)
Work within a girls home from the ages ranging 6 to 35; who experienced mental, physical and verbal abuse or sexual assault. Children, young mothers run away's, drug/ alcohol addiction and with disabilities anger issue.
- Completed intake forms for new arrivals
- Performed health checkup, duties which include scheduling, providing transportation to clinics and submitting the paperwork for insurance carriers and medication distribution
- Performed daily routine to include assisting in advancing mothers and children's learning abilities with a child and as a mother. Included techniques to advance their normal capabilities of every day living.
Program Clerical Assistant at J.F.K High school YO (2006-05 – 2006-08)
- Helped/counseled young students stay on track with an incentive program
- Phones, transportation and Gen office duties
- Light/extreme
