Operations Specialist
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I’m currently a Senior Operations Specialist overseeing fleet logistics and field operations across several major metropolitan zones. In my day-to-day, I focus on optimizing shift workflows, enforcing safety compliance, and keeping our operational uptime as high as possible.
Senior Operations Specialist | Lime, Inc.
New York, NY • January 2026 – Present
Manage and maintain a fleet of shared electric bikes and scooters, overseeing day-to-day upkeep and field readiness
Coordinate battery swaps and charging logistics to keep vehicles available and in service across assigned areas
Support city partnerships by helping ensure operations align with local regulations and program requirements
Train and lead on-the-ground teams, setting daily priorities and providing hands-on guidance in the field
Partnered with the warehouse manager and team to plan and carry out the relocation of warehouse operations from the Bronx to Queens, completing the move without interrupting daily service
Operations Specialist | Veo, Intl.
New York, NY • January 2022 – December 2025
Helped develop and roll out new processes and procedures for both warehouse and field operations
Ordered supplies and maintained inventory levels to support daily fleet needs
Oversaw the operations team, assigning daily tasks and monitoring progress
Trained new employees and reinforced health and safety standards across the team
Swapped batteries, rebalanced vehicles across the city, and performed quality checks and minor repairs
Served as a point of contact for customers and suppliers, answering questions and resolving issues
Tracked and reported on operational performance to support decision-making
Operations Associate / Driver | NJ Bike Share
New Jersey • February 2018 – December 2021
Tracked field repairs and issues, reporting findings to the Operations Manager
Ensured deliveries were properly received, recorded, and stored at each bike location
Maintained full capacity at each station on a daily basis
Conducted regular quality and performance checks on scooters and bikes
Located, swapped batteries, and rebalanced scooters through hands-on field mechanic work.
Jamaica, 2000
2014
