Clotilde Cervantes
Sales, Support and Service Specialist
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About
Dynamic Sales Support Specialist with 25+ years of experience in inside sales, project coordination, and sales support. Proficient in C-Level Executive Support, Microsoft Suite, SAP, Oracle, Salesforce, and CRM tools with exceptional attention to detail and organizational skills. Bilingual in English and Spanish, adept at processing renewal /Sales activity and maintaining accurate records to ensure superior customer satisfaction and operational efficiency.
Experience
Professional career is several years in Support Services, Sales, and Service both Domestic and International.
Education
Accountable for providing support to the Maintenance Renewals Sales team; USA, CANADA. Ensure the internal/external customer receives a timely and accurate maintenance renewal quotation, have familiarity with the various support plans available for the company’s product lines and able to articulate the features, benefits, and pricing of those plans to partners and end users. Capable of probing for customer requirements to match a support plan to the customer’s needs.
Act as an advisor to Sales on the proposal of support services and maintain current knowledge of product lines and product configurations.
