Corinne Eickhof

Detail-oriented professional currently pursuing an Accounting degree at Saddleback College with plans to transfer to California State University, Fullerton. Experienced in operations management, data entry, organization, and customer service, with strong attention to accuracy, problem-solving, and administrative support in fast-paced environments.

STORE MANAGER at PETS PLUS (2023-11 – Present)

• Managed daily store operations, including opening/closing procedures, scheduling, payroll, and cash handling
• Assisted customers with selecting pet food, supplements, and nutrition products based on pet needs
• Provided knowledgeable recommendations on pet nutrition, wellness, and product usage
• Hired and trained new employees company-wide on customer service, sales techniques, and store procedures
• Supervised staff and delegated daily responsibilities to ensure efficient store operations
• Maintained inventory levels by ordering products, tracking stock, and organizing merchandise displays
• Processed customer returns, exchanges, and refunds while ensuring excellent customer service
• Coordinated and processed returns to vendors for damaged, expired, or incorrect merchandise
• Resolved customer concerns professionally while maintaining positive customer relationships
• Increased sales through product promotions, upselling, and personalized customer service
• Ensured the store remained clean, organized, and compliant with safety and health standards
• Managed vendor relationships and coordinated deliveries for inventory replenishment
• Monitored sales performance and helped implement strategies to improve store profitability

ASSISTANT MANAGER at PETS PLUS (2022-11 – 2023-11)

• Assisted customers with specialized product recommendations related to pet nutrition, supplements, and wellness needs while delivering personalized customer service
• Resolved escalated customer concerns, returns, exchanges, and complaints professionally using strong communication and problem-solving skills
• Processed customer refunds, vendor claims, and returns for damaged, expired, or incorrect merchandise while maintaining accurate documentation
• Supported achievement of store sales goals by promoting products, identifying customer shopping trends, and driving upselling opportunities
• Implemented and enforced company initiatives related to workplace safety, operational efficiency, inventory management, and loss prevention
• Coordinated store activities with supervisors and management to ensure consistent execution of operational and merchandising objectives
• Maintained organized stockroom and sales floor conditions to support efficient operations and a positive shopping experience
• Served as Leader on Duty when needed, overseeing store operations, employee performance, and customer satisfaction in management's absence
• Demonstrated reliability, accountability, and strong leadership in a fast-paced retail environment while consistently meeting operational expectations

OPERATIONS SUPERVISOR at BED BATH AND BEYOND (2020-09 – 2022-11)

• Managed all aspects of daily store operations, including opening and closing procedures, cash handling, team supervision, and overall store performance
• Oversaw incoming and outgoing shipments to ensure accuracy, completeness, and proper condition of all merchandise
• Directed the receiving, unloading, inspection, and organization of inventory from third-party vendors and distributors
• Coordinated inventory control processes including stock replenishment, freight processing, damaged merchandise handling, and vendor returns
• Supervised merchandising execution by ensuring products were stocked according to company standards, promotional plans, and visual merchandising layouts
• Hired, interviewed, onboarded, and trained new employees company-wide on customer service expectations, operational procedures, product knowledge, and sales techniques
• Assigned daily responsibilities, managed employee schedules and breaks, and monitored team productivity to maintain efficient store operations
• Provided leadership, coaching, and performance guidance to associates while fostering a collaborative and customer-focused work environment

SALES SUPERVISOR at DESIGNER SHOE WAREHOUSE (2017-06 – 2020-09)

• Assisted in implementing operational action plans to balance customer service expectations with daily task completion
• Partnered with management to execute daily, weekly, and monthly store priorities and business objectives
• Supported merchandise placement, stocking processes, inventory organization, and overall store recovery efforts
• Monitored associate compliance with company policies, operational procedures, and asset protection standards
• Motivated and encouraged employees to maintain high morale, productivity, and team engagement
• Assigned projects and delegated daily responsibilities to ensure efficient store operations and service levels
• Assisted with opening and closing procedures while ensuring operational readiness and security compliance
• Modeled strong leadership behaviors to promote associate engagement and a positive work environment
• Managed and supported the sales team to ensure customers received timely and attentive service
• Drove associate engagement and reinforced behaviors that supported KPI performance and sales goals
• Provided coaching, recognition, and constructive feedback to improve employee performance and accountability
• Responded to customer concerns, requests, and feedback with urgency and professionalism
• Assisted customers directly and resolved customer service issues using effective problem-solving and communication skills
• Managed employee timekeeping systems, attendance tracking, and scheduling support
• Assisted in employee recruiting, onboarding, training, and professional development initiatives

SALES ASSOCIATE at DESIGNER SHOE WAREHOUSE (2015-09 – 2017-06)

SALES REPRESENTATIVE at FABRIC WALLCRAFT (2014-12 – 2015-07)

CPT1 EXTERNSHIP at LABCORP (2012-08 – 2012-08)

CASHIER/MERCHANDISER at BIG LOTS (2010-10 – 2011-04)

CASHIER/SALES ASSOCIATE at HERITAGE 1981 (2008-04 – 2008-12)

Bachelor of Arts in Business Administration (Accounting) – SADDLEBACK COLLEGE (2029)

National Certified Phlebotomy Technician – UNIVERSAL SCHOOLS & COLLEGES OF HEALTH & HUMAN SERVICES (2011 – 2012)

High School Diploma – CAPISTRANO VALLEY HIGH SCHOOL (2006 – 2010)

Certificate of Completion in ROP Fashion Retail & Merchandising (i) – CAPISTRANO VALLEY HIGH SCHOOL

Certificate of Completion in ROP Fashion Retail & Merchandising (ii) – CAPISTRANO VALLEY HIGH SCHOOL

Certificate of Completion in ROP Retail Careers – CAPISTRANO VALLEY HIGH SCHOOL