STORE MANAGER at PETS PLUS (2023-11 – Present)
- Managed daily store operations, including opening/closing procedures, scheduling, payroll, and cash handling
- Assisted customers with selecting pet food, supplements, and nutrition products based on pet needs
- Provided knowledgeable recommendations on pet nutrition, wellness, and product usage
- Hired and trained new employees company-wide on customer service, sales techniques, and store procedures
- Supervised staff and delegated daily responsibilities to ensure efficient store operations
- Maintained inventory levels by ordering products, tracking stock, and organizing merchandise displays
- Processed customer returns, exchanges, and refunds while ensuring excellent customer service
- Coordinated and processed returns to vendors for damaged, expired, or incorrect merchandise
- Resolved customer concerns professionally while maintaining positive customer relationships
- Increased sales through product promotions, upselling, and personalized customer service
- Ensured the store remained clean, organized, and compliant with safety and health standards
- Managed vendor relationships and coordinated deliveries for inventory replenishment
- Monitored sales performance and helped implement strategies to improve store profitability
ASSISTANT MANAGER at PETS PLUS (2022-11 – 2023-11)
- Assisted customers with specialized product recommendations related to pet nutrition, supplements, and wellness needs while delivering personalized customer service
- Resolved escalated customer concerns, returns, exchanges, and complaints professionally using strong communication and problem-solving skills
- Processed customer refunds, vendor claims, and returns for damaged, expired, or incorrect merchandise while maintaining accurate documentation
- Supported achievement of store sales goals by promoting products, identifying customer shopping trends, and driving upselling opportunities
- Implemented and enforced company initiatives related to workplace safety, operational efficiency, inventory management, and loss prevention
- Coordinated store activities with supervisors and management to ensure consistent execution of operational and merchandising objectives
- Maintained organized stockroom and sales floor conditions to support efficient operations and a positive shopping experience
- Served as Leader on Duty when needed, overseeing store operations, employee performance, and customer satisfaction in management's absence
- Demonstrated reliability, accountability, and strong leadership in a fast-paced retail environment while consistently meeting operational expectations
OPERATIONS SUPERVISOR at BED BATH AND BEYOND (2020-09 – 2022-11)
- Managed all aspects of daily store operations, including opening and closing procedures, cash handling, team supervision, and overall store performance
- Oversaw incoming and outgoing shipments to ensure accuracy, completeness, and proper condition of all merchandise
- Directed the receiving, unloading, inspection, and organization of inventory from third-party vendors and distributors
- Coordinated inventory control processes including stock replenishment, freight processing, damaged merchandise handling, and vendor returns
- Supervised merchandising execution by ensuring products were stocked according to company standards, promotional plans, and visual merchandising layouts
- Hired, interviewed, onboarded, and trained new employees company-wide on customer service expectations, operational procedures, product knowledge, and sales techniques
- Assigned daily responsibilities, managed employee schedules and breaks, and monitored team productivity to maintain efficient store operations
- Provided leadership, coaching, and performance guidance to associates while fostering a collaborative and customer-focused work environment
SALES SUPERVISOR at DESIGNER SHOE WAREHOUSE (2017-06 – 2020-09)
- Assisted in implementing operational action plans to balance customer service expectations with daily task completion
- Partnered with management to execute daily, weekly, and monthly store priorities and business objectives
- Supported merchandise placement, stocking processes, inventory organization, and overall store recovery efforts
- Monitored associate compliance with company policies, operational procedures, and asset protection standards
- Motivated and encouraged employees to maintain high morale, productivity, and team engagement
- Assigned projects and delegated daily responsibilities to ensure efficient store operations and service levels
- Assisted with opening and closing procedures while ensuring operational readiness and security compliance
- Modeled strong leadership behaviors to promote associate engagement and a positive work environment
- Managed and supported the sales team to ensure customers received timely and attentive service
- Drove associate engagement and reinforced behaviors that supported KPI performance and sales goals
- Provided coaching, recognition, and constructive feedback to improve employee performance and accountability
- Responded to customer concerns, requests, and feedback with urgency and professionalism
- Assisted customers directly and resolved customer service issues using effective problem-solving and communication skills
- Managed employee timekeeping systems, attendance tracking, and scheduling support
- Assisted in employee recruiting, onboarding, training, and professional development initiatives
SALES ASSOCIATE at DESIGNER SHOE WAREHOUSE (2015-09 – 2017-06)
SALES REPRESENTATIVE at FABRIC WALLCRAFT (2014-12 – 2015-07)
CPT1 EXTERNSHIP at LABCORP (2012-08 – 2012-08)
CASHIER/MERCHANDISER at BIG LOTS (2010-10 – 2011-04)
CASHIER/SALES ASSOCIATE at HERITAGE 1981 (2008-04 – 2008-12)
