Corinthia Primus

A versatile, high-energy Operational Manager who supports and enhances organizational initiatives by achieving results through communication, negotiation, and persuasion. I have extensive experience in Housekeeping and Front of the House. I am a dependable person who can work with cross-functional teams in pursuit of quantifiable results.

Operational Manager at Conrad Downtown (2022-11 – Present)

• Coordinated with other departments to ensure smooth operations.
• Hosted a daily pre-shift meeting for each shift.
• Ensured that rooms and public areas were cleaned and maintained to a high standard.
• Address guest complaints, resolve issues, and ensure a positive guest experience throughout their stay.
• Assisted in budget preparation and forecasting.
• Monitored and maintained inventory of cleaning supplies, chemicals, and equipment.
• Monitored staff performance and provided regular feedback and coaching.
• Participated in the selection and purchase of cleaning supplies, chemicals, and equipment.

Housekeeping Supervisor/Inspector at Hampton by Hilton Grand Central (2019-11 – 2022-11)

• Optimized cleaning schedules to ensure maximum efficiency and cost-effectiveness.
• Participated in continuous training and professional development opportunities to enhance skills.
• Ensured compliance with all relevant health and safety regulations.
• Developed plans to improve housekeeping services and operations.
• Prepared activity and performance reports for management.
• Developed and executed training programs for housekeeping staff.
• Generated weekly reports on key performance metrics for management review.
• Maintained high standards of cleanliness and organization throughout the hotel.
• Monitored staff performance and provided feedback and guidance.

Nursing Assistant at HOLIDAY CARE CENTER (2019-01 – 2019-04)

• Clean and bathe patients or residents
• Help patients use the toilet and dress
• Turn, reposition, and transfer patients between beds and wheelchairs
• Listen to and record patients' health concerns and report that information to nurses
• Measure patients' vital signs, such as blood pressure and temperature
• Serve meals and help patients eat

Housekeeping Manager and Front Desk Agent at Hampton Inn (2016-02 – 2019-01)

Providing the highest level of service to our guests in an efficient, courteous and professional manner following all standards set forth by Onix Hospitality and the individual hotel brand.

• Trained housekeepers, housemen, and laundry attendants on cleaning and maintenance tasks
• Overseeing staff performance on a daily basis
• Performed final inspections of the rooms and common areas, including, stairways, lounge areas, meeting rooms, and fitness area, for cleanliness
• Responsible for linen, cleaning supplies inventory, as well as, placing orders to maintain PAR inventory

Sprint Retail Consultant at SalesMakers Inc (2015-04 – 2015-11)

• Minimal supervision while planning and executing personal performance plan
• Partnered with Radio Shack colleagues and navigates the entire store
• Approached every customer as a potential Sprint customer; seeks to understand the customer needs and helps them to find a Sprint solution
• Possesses a strong work ethic and resilience

Nursing Assistant at Green Acres Manor (2014-09 – 2015-05)

• Consistently demonstrates knowledge of all aspects of the Residents' Bill of Rights while providing care to residents.
• Completes all tasks for assigned residents, according to specific directions as outlined in assignment book.
• Assists with admission, transfer, or discharge of the resident.
• Participates in the planning and implementation of activities to meet residents' needs and interest.

Front End Cashier at Century 21 Department Stores (2013-11 – 2014-08)

• Monitor the work of cashiers on a daily basis.
• Create and distribute cashier schedules and till allocation.
• Ensure that workload is equally divided between cash registers.
• Perform cashier duties during cashiers' absence or extreme workload.
• Evaluate performance of cashiers and provide managers with information on appraisals.
• Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately.

Wait Staff at Harrogate (2013-01 – 2013-06)

• Delivered exceptional service by greeting and serving residents in a timely, friendly manner.
• Answer questions about menu selections and give recommendations when requested.
• Effectively communicated with kitchen staff regarding residents' allergies, dietary needs, and other special needs.

Group Home Assistant at 21Plus (2010-09 – 2013-04)

• Charted and recorded information in client files.
• Tracked clients' movement on and off the housing property by documenting times and destinations of clients.
• Checked housing for open windows, locked doors, and malfunctioning smoke detectors, and other safety hazards.

Bartender at Club Abyss (2010-02 – 2010-07)

• Welcome and greet customers upon arrival.
• Check customers' identifications to ensure they reach minimum drinking age requirement.
• Serve bottle services to VIP guests in special location.

Housekeeper at RAMADA INN by Wyndham (2009-12 – 2010-06)

• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards.
• Protect equipment and make sure there are no inadequacies.

Operator Service Assistant at AT&T Bellsouth (2008-11 – 2009-12)

• Provided accurate and appropriate information in response to customers' inquiries.
• Addressed customers' inquires in timely, efficient manner.

Cashier at Shop-Rite (2004-10 – 2006-01)

• Executed cash transactions quickly and accurately.
• Checked out customers and bagged items in a timely, efficient manner.

High School Diploma – Lakewood High School (2005-06)