Counte Small

Highly skilled Application Support Analyst with extensive experience in technical support, customer service, system monitoring, incident management, and troubleshooting. Proficient in using tools such as Splunk, Splunk Observability Cloud, SiteScope, Microsoft Office and Unix.

Highly skilled Application Support Analyst with extensive experience in technical support, customer service, system monitoring, incident management, and troubleshooting. Proficient in using tools such as Splunk, Splunk Observability Cloud, SiteScope, MS Office and Unix. Demonstrated ability to provide effective support via email, phone and online chat, enhance system performance, and assist in ensuring seamless application operations.

As a IT professional, I've sought out various educational experiences to build my technical skills. I gained a basic understanding of cloud computing through Cloud Basics and Azure_ICS_101 and developed my proficiency in digital technologies with the Digital 201 Certification. My familiarity with version control and collaborative software development was demonstrated through completing the GitHub Copilot Assessment.

I also took UNIX Fundamentals for PAS and UNIX Fundamentals and Commands, which helped me understand essential concepts for system administration and scripting.

While the IT UP Professional Certification did not expose me to all of the responsibilities of this role, I have performed many of them. My strongest abilities lie in application support, troubleshooting, and customer service.

Overall, my educational background equips me with the knowledge to address IT challenges effectively.