Craig S. Marker

Program leader with 24 years in enterprise technology, including 14 inside Microsoft running partner programs and platform adoption. As global program manager, drove development of the partner incentives platform supporting both the Cloud Solution Provider (CSP) and Syndication programs, translating two distinct channel motions into one operating model for 100+ partners with $3–5M settled per period. Led enterprise adoption of Microsoft Search across 15 organizations averaging ~41K seats each, producing 50% growth in platform adoption and 20% growth in customer-built integrations.

Builds the operational layer programs run on: playbooks, SOPs, enablement content, and 60+ dashboards used as the standing source of truth. A 14-year software quality assurance foundation underpins an accuracy-first approach to controls, validation, and reporting.

Technical Program Manager - Amazon (Project Kuiper) (Contract)

(2026-03 - 2026-05)

• Program operations from day one. Ran enrollment, provisioning, and day-to-day operational support for B2B and B2C beta participants across Slack and email — serving as the primary point of contact and resolving blockers in real time to hold milestone dates across distributed cohorts.
• Operating model built where none existed. Authored the SOPs, policies, and guidelines that standardized participant onboarding and program operations for a program with no prior playbook.
• Measurement and instrumentation. Designed Qualtrics surveys and structured assignments to capture participant experience against defined testing protocols, and assembled and configured devices transmitting telemetry in real time.

Senior Manager – Technical Delivery - LTIMindtree (Serving Microsoft)

(2024-06 - 2025-08)

• Program health reporting. Built and maintained 60+ Azure DevOps queries and dashboards tracking milestones, dependencies, and delivery performance across concurrent initiatives — the standing source of truth leadership and partner teams worked from.
• Executive reporting and escalation. Delivered recurring executive-level reporting on status, risk, and mitigation to client and internal stakeholders at all levels, driving prioritization decisions and timely escalation resolution.
• Operating rhythm and accountability. Owned backlog refinement, governance cadence, and action tracking across workstreams — surfacing cross-team conflicts and holding owners to committed dates without direct authority.

Technical Program Manager / Scrum Master - Microsoft (Multiple Contracts)

(2009-12 - 2023-12)

• Global program manager — partner incentives across two channel programs. Drove development of the Partner Incentives Experience supporting both the Cloud Solution Provider (CSP) and Syndication programs — translating two distinct sets of program rules, eligibility criteria, and per-SKU economics into one coherent system for 100+ partners. Built the business case and budget baseline, wrote requirements, aligned business, engineering, finance, sales, and compliance stakeholders, and governed multi
• Enterprise platform adoption and integration growth. Led enterprise adoption of Microsoft Search, an M365 workplace productivity service, across 15 organizations averaging ~41K employees each — 50% growth in platform adoption and 20% growth in custom connector development. Built four end-to-end customer journeys and presented strategy, metrics, and results to executive audiences of up to 60 leaders.
• Go-to-market enablement at scale. Drove GTM execution for Bing Global Product, launching 20+ ad pilot features for B2B campaigns. Built enrollment collateral, candidate lists, FAQs, and SharePoint-hosted roadshow content, and delivered weekly communications to 900+ account managers to drive adoption across a distributed field organization.
• Customer feedback into shipped change. Within Microsoft Advertising Operations, analyzed 300+ lines of B2B customer feedback weekly, traced recurring issues to root cause, developed requirements, and facilitated the stakeholder reviews that drove process improvements — operationalized across 4 net-new international markets (Brazil, Southeast Asia, Australia, New Zealand).
• Multi-phase delivery under full governance. Led a multi-phase enterprise application serving 1,000+ global analysts, directing a cross-functional team of up to 7 engineers across 8 discrete phases under full Agile/SDLC governance — owning scope, budget, schedule, risks, and dependencies, and consolidating data from two source systems into a unified view. MVP to global release in roughly 8 months.

Earlier Career

• 14 years in software quality assurance and testing prior to program management — test planning, defect triage, acceptance criteria definition, and release validation across enterprise software. The foundation for a controls-first, detail-oriented approach to program operations.

Bachelor of Science (B.S.) - Sustainable Business - Marylhurst University

Certificate - Project Management - University of Washington Continuum College (2026)

Certificate - Digital Marketing Analytics - University of Washington Continuum College