Craig Sclafani

Information Systems graduate with hands on experience in hardware troubleshooting, customer support, inventory systems and web application development. Strong communicator with experience in problem-solving and team collaboration.

Inventory Manager at METRC Retail ID System Administrator (2024-01 – Present)

• Serve as the primary administrator for the Dutchie POS/ERP infrastructure across all front end, back end, and back office modules. Manage and synchronize live inventory data with the Metrc state compliance network auditing and reconciling over 10,000+ active, high-volume Package RFID's and unique Product SKU's at any given time to ensure 100% data integrity and compliance
• Act as the dedicated on site technician. Diagnose, troubleshoot, and resolve hardware and software connectivity issues for 8 Windows based computers, 6 iOS devices and 3 AndroidOS kiosks utilizing Dutchie/Metrc systems, as well as terminals, peripherals to maximize system uptime.
• Provide high tier customer support, directly resolving escalated client issues with professional communication, patience and conflict resolution.
• Supervise and manage a dedicated backend inventory team of 8 employees, directing daily room operations, maintaining strict quality controls, and resolving escalated operational roadblocks. Training on Dutchie/Metrc compliance and handling of the systems.
• Manage end to end direct vendor relationships, coordinating directly with executive leadership to evaluate new vendors, negotiating pricing agreements and executing purchase deals maintaining above 50% profit margins and achieved 0% stockout on top-selling inventory.

Front End Runner at ShopRite Supermarket (2020-01 – 2024-12)

• Customer service, cash handling, and POS operation in high volume environment managing 14 self checkout registers and 18 cashiers per shift.

Junior Technician at Dr Brendan Mac Repair (2018-01 – 2020-12)

• Contributed to a specialized electronic repair store, diagnosing and repairing various Apple products.
• Collaborated with a skilled technician team, documenting diagnostic and repair processes for quality assurance.
• Streamlined customer interactions by implementing digital invoicing and meticulous record-keeping.

Bachelor Of Science in Information Systems – College of Staten Island (2025-08)