Shawn Kjetland

Dynamic and customer-focused professional with a diverse background spanning casino gaming operations and high-end consultative sales. Proven track record of managing high-volume transactions, maintaining strict compliance with regulatory standards, and delivering elite customer service. Exceptional communicator skilled at building long-term client relationships, managing conflict smoothly, and thriving in fast-paced, high-stakes environments.

Health Sales & Marketing Representative - Youngevity International - Remote

(2014-01 - 2025-12)

• Managed end-to-end sales and marketing initiatives for premium health and nutritional supplements, consistently meeting or exceeding client acquisition targets.
• Maintained a dedicated book of business, fostering long-term customer relationships and ensuring high retention rates through proactive, personalized follow-up.
• Educated clients on complex product lines, answering technical questions and tailoring recommendations to meet individual health and wellness goals.
• Handled client accounts, high-volume orders, and sensitive inquiries with a high degree of professionalism and attention to detail.
• Corporate Contact: (800) 982-3189

Poker Dealer - Grand Falls Casino - Larchwood, IA

(2009-01 - 2010-02)

• Facilitated professional poker operations for high-volume cash games and competitive tournaments in strict accordance with state gaming laws.
• Maintained absolute accuracy in managing the dealer chip bank, verifying pots, and calculating complex split pots under pressure.
• Delivered elite customer service to a diverse player base, quickly reporting tense situations or disruptions to floor management to maintain a secure and welcoming environment.
• Executed seamless table transitions by providing clear, concise communication to floor supervisors and incoming dealers regarding game state.

Casino-Certified Dealer Training - Gaming Operations - Grand Falls Casino

High School Diploma - Clark High School (2005)